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Unable to import application - the application may be corrupted.

Technote (troubleshooting)


When trying to import a deployment from a previous version into the current verion, for any application, get the below error message.


Unable to import application 'datastores/datastore_name/applications/application_name' - the application may be corrupted, you should restore it from a database backup.

COM class (RichClientAdmin) is not registered.
CMC SOAP query has failed.

CM-REQ-4159 Content Manager returned an error in the response header. The error "cmAuthenticateFailed CM-CAM-4005 Unable to authenticate. Check your security directory server connection and confirm the credentials entered at login." can be found in the response SOAP header.</Messages><TraceInfo><Trace Text="CMCGenericSoap.cpp(59)


schedule credentials were not entered in the CAC.

Resolving the problem

Update the schedule credentials in the contributor admin console and then try the import again. In the CAC>system settings>schedule credentials.

Document information

More support for: Cognos 8 Planning

Software version: 10.1

Operating system(s): Windows

Reference #: 1455017

Modified date: 18 November 2010

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