IBM Support

"Unable to find valid target platform" When upgrading to a Standard Fix Pack

Technote (troubleshooting)


Problem

When attempting to install a fix pack over 8.5.1, you receive the following error:

"RCP_TARGET_PRODUCT_NOT_FOUND_ERROR, Value: Unable to find valid target
platform. "

The Fix Pack does not install.


Symptom

Install failure



Cause

In one case, it was found to be that the registry key(s):


HKEY_LOCAL_MACHINE/Software/IBM/Lotus/Expeditor had an additional, incorrect entry. This folder should only contain 2 folders for the Standard Notes install, or 3 for a Standard Notes install with a Fix Pack. It may contain other folders for other installed programs, such as Sametime, but only 2-3 for Notes. For example, from 8.5.2, there are 2 folders:

{D8641E4B-77AF-4EAC-9137-8D4DCB1478E2},

Which contains 2 keys:

(Default) - With a value of (Not set)

and

xpdInstallLocation, with a default value of

C:\Program Files\IBM\Lotus\Notes\framework\

The other folder is Notes, which should have the same (Default) key, as well as a Launcher key with a value of:

C:\Program Files\IBM\Lotus\Notes\framework\rcp\rcplauncher.exe

They keys should point to the directory where Notes is installed.


Resolving the problem

In this case deleting the erroneous keys fixed the issue.

*NOTE* Please edit the registry at your own risk!



Document information

More support for: IBM Notes
Install/Setup

Software version: 8.5.1, 8.5.1.1, 8.5.2

Operating system(s): Windows

Software edition: All Editions

Reference #: 1454285

Modified date: 12 November 2010


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