Silent install: Failed to get field handle to set library path NOT sun system

Technote (troubleshooting)


Problem(Abstract)

IBM Installation Manager reports "Failed to get field handle to set library path NOT sun system", when you try to install IBM Rational ClearCase or IBM Rational ClearQuest 7.1.2 in silent mode.

Symptom

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------------------|------------------|------------------|------------------|
......................................................
[INFO] OS Name :Windows XP
[INFO] OS Arch :x86
[INFO] OS Version :5.1 build 2600 Service Pack 3
[INFO] Lib Location :D:\Programme\IBM\RationalSDLC/common/install/com.ibm.rational.licensing.configure_999.999.999.1953806856
[INFO] New Lib Location :C:\DOCUME~1\user name\LOCALS~1\Temp\1288182009828
[INFO] Adding [C:\DOCUME~1\user name\LOCALS~1\Temp\1288182009828] to the java.library.path
[ERROR] Adding path [C:\DOCUME~1\user name\LOCALS~1\Temp\1288182009828] to loading paths failed :
Failed to get field handle to set library path NOT sun system


Cause

This message is coming from a plug-in that validates the Operating System and prints a message to the log based on the result. A negative result should be treated as a WARNING instead of an ERROR message.

This is a defect of Installation Manager 1.4


Environment

All Microsoft Windows, UNIX and Linux operating systems, except Sun Solaris.

Resolving the problem

Upgrade to Installation Manager 1.5 or newer.

Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational ClearQuest Installation AIX, HP-UX, Linux, Windows 7.1.2
Software Development IBM Installation Manager Install AIX, HP-UX, Linux, Windows 1.4

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Document information


More support for:

Rational ClearCase
Installation

Software version:

7.1.2

Operating system(s):

AIX, HP-UX, Linux, Windows

Reference #:

1453662

Modified date:

2013-08-19

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