Inability to install a P8eF-4.0.2 fix pack on a Workplace AE or Workplace XT system running on Windows 2008 64-bit Server.

Technote (troubleshooting)


Problem(Abstract)

When an administrator attempts to install a P8eF-4.0.2 fix pack on a Workplace Application Engine system or a Workplace XT system running on a Windows 2008 64-bit server, the following error message appears: "Unable to install IBM FileNet eForms for P8 (): Patch is associated with a product that is not installed on target machine."

Symptom

When installing P8eF 4.0.2-000 on a Windows 2008 Enterprise Server SP2 64-bit, no error was reported, but the following problems were observed:

1. The base installer failed to pick up the existing AE or XT installation path.
2. The "IBM FileNet eForms for P8" did not display in the Windows 2008 Control Panel -> Program and Features (formerly called, "Add Remove/ Programs"). Because of this issue, users were not able to remove the software, if needed.
3. After the base installation completed, subsequent P8eF fix pack installations failed because the installer did not detect that the base software was installed.



Environment

Windows 2008 64-bit Server

Resolving the problem

A. For install.


1. Install Workplace AE or Workplace XT.

2. Copy the WebClient folder:
From C:\Program Files (x86)\Common Files\InstallShield\Universal\FileNet\WebClient
to: C:\Program Files\Common Files\InstallShield\Universal\FileNet\WebClient

Note: For Workplace Application Engine, replace "WebClient" in the above paths with "AE".

3. Install P8eF 4.0.2 for AE or XT base.

4. Copy the WebClient folder
From C:\Program Files\Common Files\InstallShield\Universal\FileNet\WebClient
to: C:\Program Files (x86)\Common Files\InstallShield\Universal\FileNet\WebClient

Note: For Workplace Application Engine, replace "WebClient" in the above paths with "AE".

5. Install required P8eF 4.0.2-00X Fix Pack.


B. To uninstall.

Run the following command:

java -classpath "C:\Program Files (x86)\FileNet\AE\_EFuninst\eforms_uninstall.jar" run


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Document information


More support for:

FileNet eForms
Eforms for P8

Software version:

4.0.2

Operating system(s):

Windows Vista

Reference #:

1451205

Modified date:

2013-03-04

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