FAQ: Lotus Notes Traveler Frequently Asked Questions

Technote (FAQ)


What are the common issues and questions related to Lotus Notes Traveler?


Here is a list of the top reported problems and questions related to the Lotus Traveler product. There are two sections:
A) Lotus Notes Traveler 8.5.3 and 8.5.2
B) General How To for all releases

A. Lotus Notes Traveler 8.5.3 and 8.5.2:

Android device specific:
A1. Which Traveler version supports Android devices?

Android devices (including Android 4.0) are supported with Traveler's latest fix packs for 8.5.2 or 8.5.3. Find the latest fix pack using item B1 below.

A2. Why can't I download the Traveler client using the Android browser?
This is a known issue as documented in this technote.

A3. Can Traveler be deployed on Kindle Fire or B&N Nook Android devices?
This is documented here.

A4. Why am I unable to upgrade the Traveler Android client from 8.5.2 to 8.5.3?
This is documented here.

Apple device specific:
A5: Is Apple iOS 6 and Apple iPhone 5 supported with Traveler?
Yes, this is documented in this technote.

A6. After an Apple OS upgrade, why does Traveler not sync?
This is an Apple OS issue as discussed here.

A7. Newly configured devices added to the server are not able to sync. On the device, you may see the error: Unable to connect to the server.
Follow this technote to update the External Server URL

BlackBerry / Playbook Device specific:
A8. Does IBM Lotus Notes Traveler v8.5.3x support the BlackBerry PlayBook & BlackBerry 10?
This is documented here.

All Devices:
A9. How do I easily enforce security for a device?
The easiest way is via the Default Device Preference settings found here.

A10. What capacity planning and performance guidelines should I use for my Traveler server?
This is outlined in this document.

A11. Is Windows Phone 7 supported with Traveler?
This is outlined in this technote.

A12. How do I improve performance and reduce high CPU on the Traveler server?
Follow the steps outlined in this technote.

B. General How To:

B1. How do I find the latest maintenance for my Traveler release?
The latest fix packs and fixes can be found on the Traveler Recommended Maintenance page.

B2. How can I find the list of APARs (defects) included in a particular release?
The list of APARs for each fix pack can be found in this document.

B3. Where can I find the Traveler documentation (InfoCenter) for my release?
Traveler Product documentation can be found here.

B4. What are the system and device requirements for Traveler?
The system and device requirements for Traveler 8.5.3 are listed here.
The system and device requirements for Traveler 8.5.2 are listed here.

B5. How do I find the latest Traveler code on Passport Advantage?
Follow these steps to find the latest Traveler code on Passport Advantage (There is only one package which will install either 32 bit or 64 bit to match the version of Domino):

1) Navigate to IBM Passport Advantage Online and login
2) Select: Download finder
3) Select: Find by description or part number
4) For Product description enter "traveler" and then Continue
5) Select the applicable build based on your server operating system:

For the latest version of TravelerL 8.5.3 Upgrade Pack 2, select this package:
Package Name: IBM Lotus Notes Traveler 8.5.3 Upgrade Pack 2
Windows part number: CIB9RML
Linux part number: CIB9SML

If you are looking for Traveler, locate it by searching on the correct part number below:
Package Name: IBM Lotus Notes Traveler V8.5.3.3
Windows part number: CIA2XML
Linux part number: CIA2YML

If you already have Traveler and want to upgrade to the latest Fix Pack, follow the
Traveler Recommended Maintenance technote to find the Fix Pack on Fix Central.

B6. What steps should I follow to upgrade my existing Traveler to the latest release?
This is documented here.

B7. How do I gather logs or details for an issue?
Use a MustGather document listed here.

Rate this page:

(0 users)Average rating

Add comments

Document information

More support for:

IBM Notes Traveler

Software version:

8.0.1, 8.5, 8.5.1, 8.5.2, 8.5.3

Operating system(s):

Apple iOS, Google Android, Linux, Symbian OS, Windows, Windows Mobile

Software edition:

All Editions

Reference #:


Modified date:


Translate my page

Machine Translation

Content navigation