TEP or tacmd may fail to run in ITM 6.2.2 Fix Pack 3 on Windows

Technote (troubleshooting)


Problem(Abstract)

On Windows, installing agent application support based on ITM 6.2.2 GA, Fix Pack 1, or Fix Pack 2 into a ITM 6.2.2 Fix Pack 3 Tivoli Enterprise Portal Server (TEPS), Java-dependent features such as the TEP client and tacmd command-line tool may exhibit unexpected failures.

Resolving the problem

Symptoms

This problem may manifest itself in different ways on Windows:

  • The command-line tool tacmd may fail.
  • Agent configuration or re-configuration in the Manage Tivoli Enterprise Monitoring Services (MTEMS) tool may complain that Java run-time does not exist and subsequently fail.
  • TEPS re-configuration in the Manage Tivoli Enterprise Monitoring Services (MTEMS) tool may complain that Java run-time does not exist and subsequently fail.
  • Tivoli Enterprise Portal (TEP) desktop may not launch.
  • If %CANDLE_HOME%\Config\tep.jnlpt was modified after upgrading to ITM 6.2.2 Fix Pack 3, the modifications may not be migrated to the %CANDLE_HOME%\CNB\tep.jnlp file when Tivoli Enterprise Portal Server (TEPS) is re-configured.

Affected Products / Versions

IBM Change and Configuration Management Database 7.2
IBM Change and Configuration Management Database 7.2.1
IBM Cloudburst 1.2
IBM Defense Operations Platform Product Family 1.0
IBM Intelligent City Operations Center 1.0
IBM Management Edition for AIX 1.2.0
IBM Maximo Asset Management for Energy Optimization 7.1.1
IBM Service Delivery Manager 7.2.1
IBM Systems Director Capacity Reporter 1.1
IBM Systems Director Editions 6.1.2
IBM Systems Director Editions 6.2
IBM Tivoli Application Dependency Discovery Manager 7.2
IBM Tivoli Composite Application Manager for Application Diagnostics 7.1
IBM Tivoli Composite Application Manager for Application Diagnostics on z/OS 7.1
IBM Tivoli Composite Application Manager for Applications 6.2.3
IBM Tivoli Composite Application Manager for Applications 6.2.4
IBM Tivoli Composite Application Manager for Microsoft Applications 6.2.2
IBM Tivoli Composite Application Manager for SOA Platform 6.2.2
IBM Tivoli Composite Application Manager for Transactions 7.2
IBM Tivoli Foundations Application Manager 1.2
IBM Tivoli Live Monitoring Services (GTS project) 2.0
IBM Tivoli Log File Agent
IBM Tivoli Monitoring Agent for Maximo 7.1.1
IBM Tivoli Monitoring Agent for Multi-function Devices 1.0
IBM Tivoli Monitoring for Energy Management 6.3
IBM Tivoli Monitoring for Virtual Servers V6.2.1
IBM Tivoli Monitoring for Virtual Servers V6.2.2
IBM Tivoli Monitoring for Virtual Servers V6.2.3
IBM Tivoli Monitoring for Virtual Servers V7.1
IBM Tivoli Netcool Performance Manager 1.3
IBM Tivoli Netcool Performance Manager 1.3.1
IBM Tivoli Netcool Performance Manager 1.3.2
IBM Tivoli Netcool/OMNIbus 7.3.1
IBM Tivoli NetView for z/OS 6.1
IBM Tivoli Network Manager IP Edition 3.8.0
IBM Tivoli Network Manager IP Edition 3.9.0
IBM Tivoli OMEGAMON XE on z/VM and Linux 4.2.0
IBM Tivoli Provisioning Manager 7.2
IBM Tivoli Service Request Manager 7.2
IBM Tivoli Storage Productivity Center v4.2
IBM WebSphere Remote Server - Product Family 7.1
Management Edition for WebSphere DataPower 7.1.0
Rational ClearCase for Multiplatform 8.0
Rational ClearCase Multisite for Multiplatform 8.0
Rational ClearQuest MultiPlatform 8.0
Rational ClearQuest Multisite MultiPlatform 8.0
Tivoli Process Automation Engine 7.5

Verify the installation has this error

Edit files CandleGetJavaHome.vbs and GetJavaHome.bat found under the %CANDLE_HOME%\InstallITM directory. If CandleGetJavaHome.vbs contains Wscript.Echo "" or GetJavaHome.bat contains @echo with nothing else on the line, see the following Workaround section, which shows examples of correct files. If both files look correct, this may not be the same issue and you should contact IBM Technical Support.

Workaround

The following examples assume %CANDLE_HOME% is C:\IBM\ITM\.

CandleGetJavaHome.vbs for ITM 6.2.2 FP3 should contain:
Wscript.Echo "C:\IBM\ITM\java\java50\jre"

GetJavaHome.bat for ITM 6.2.2 FP3 should contain:
@echo C:\IBM\ITM\java\java50\jre

You may directly edit these files, replacing C:\IBM\ITM with your
%CANDLE_HOME%, or use the attached FixJavaHome.cmd tool to automatically correct the files. This tool must be saved and run from your
%CANDLE_HOME% path.
FixJavaHome.cmd FixJavaHome.cmd
FixJavaHome.cmd

Once the above files have been corrected, the failing operation can be run again.

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Document information


More support for:

Tivoli Components
ITM Distributed Installer V6

Software version:

6.2.2

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1450439

Modified date:

2010-12-01

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