Troubleshooting
Problem
When you run IBM Rational ClearCase clearlicense, you do not see the correct amount of licenses.
Symptom
The clearlicense command displays how many licenses are available on the license server. No error message generated to claim that a license is invalid. Even after you restart the server and Rational ClearCase, nothing changes.
Cause
The registry does not recognise the update.
Resolving The Problem
Upgrade to Rational ClearCase release 7.1.2.
Start the Control Panel either as an administrator or from an admin-mode command prompt, if you cannot add licenses correctly with Rational ClearCase 7.1.2.
WORKAROUND
You have two options.
- Add the ClearCase licenses to the following registry key.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Atria\ClearCase\CurrentVersion\LicenseKeys
- Disable UAC for Rational ClearCase. to run correctly.
Related Information
[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Licensing","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF033","label":"Windows"}],"Version":"7.1.2.1;7.1.2;7.1.1.4;7.1.1.2;7.1.1.3;7.1.1.1;7.1.1;7.1.0.2;7.1.0.1;7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
27 December 2019
UID
swg21450394