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Hiding status in Change Status dialog

Question & Answer


Question

How to hide close status in Change Status dialog based on user group?

Answer

In this example, CLOSED status is hidden when non-MAXADMIN user is trying to change status in Incident application.

1. Using Conditional Expression Manager (Go To -> Administrations -> Conditional Expression Manager), I have set the following :-
Condition - INCCLOSE
Type - EXPRESSION
EXPRESSION - :&USERNAME& in (Select USERID from GROUPUSER where GROUPNAME='MAXADMIN')

The condition is the user must belong to group MAXADMIN. Customer may define their own condition to suit their needs.


2. Go To -> System Configuration -> Platform Configuration -> Domains
- Search for 'INCIDENTSTATUS'
- Select for 'CLOSED' Internal Value and set the condition (INCCLOSE)

3. If the user does not belong to MAXADMIN, then the 'CLOSED' status is not visible in the Change Status dialog.

4. If the user belongs to group 'MAXADMIN', then the 'CLOSED' status is visible in the Change Status dialog.

[{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.5.1;7.5.3","Edition":"Standard","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21450373

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