portal not displaying ITNM 3.8 networkviews

Technote (troubleshooting)


Problem(Abstract)

A load balanced network view dispalys a java error java.lang.NoClassDefFoundError instead of your network view.

Symptom

In the browser from the PIM server you see this java error when loading the view from the pimc channel:

java.lang.RuntimeException: java.lang.NoClassDefFoundError:

If you look further into the error you will find a URL where the pim is try to load data from. If you try to open this URL in a browser window you will get this error:

Exception Text:
class com.edgetech.eportal.redirection.validators.ComponentIdException:


Cause

There is a space in the name of the channel

Resolving the problem

Delete the ITNM channel and make a new one. Do not use spaces when creating the channel.

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Document information


More support for:

Netcool/Portal
PIM for Netcool/TopoViz

Software version:

2.1.2

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Software edition:

All Editions

Reference #:

1450190

Modified date:

2013-03-08

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