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KFWITM393E User ID or password is invalid


Technote (troubleshooting)


Problem(Abstract)

Tivoli Enterprise Portal login fails using sysadmin even though it worked before and nothing has changed.

Resolving the problem

If this is an existing installation and the sysadmin login was working before and nothing was changed, the sysadmin password may have expired.

This can happen when the sysadmin windows account password has expired. By default the sysadmin account password will use the windows system password expiration period. If this is the case, reset the password and try logging in again.

To prevent the password from expiring, select the Password Never Expire option using the Windows Users Management function.


Product Alias/Synonym

TSM TEP

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Copyright and trademark information

IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.

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Document information

Tivoli Storage Manager


Software version:
6.1, 6.2, 6.2.2, 6.2.3, 6.3


Operating system(s):
Windows


Reference #:
1449116


Modified date:
2012-10-02

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