IBM Support

Mail signature reverts to old value after template upgrade to 8.5.2

Technote (troubleshooting)


After upgrading Notes/Domino mail files to the 8.5.2 version of the mail85 template, users may find their email signature has changed to an old value or Notes may throw a "File not found" error.


The mail signature is showing old data, an old format or is blank.


Some Notes releases prior to Notes 8.5.0 and Notes 8.5.1 provided users with the mail signature option "Use an HTML or image file." In both Notes 8.5.0 and 8.5.1, the Notes Mail Preference signature options were enhanced to allow the mail signature to roam with users. To deliver this change, the option "Use an HTML or image file" was hidden from the Notes UI. Settings already stored in the Calendar Profile from Notes releases prior to Notes 8.5.0 and 8.5.1 remained set in the database; however, they could be viewed only via NotesPeek. In Notes releases 8.5.0 and 8.5.1, only rich text email signatures were used; HTML signatures were not accessible via the Notes UI .

Beginning with In Notes 8.5.2, the plain text and HTML mail signature options were reintroduced. These options are visible via the Notes UI. Notes users who used an HTML or image file as their mail signature preference when this option was available in earlier releases may find their mail signature has reverted to the older HTML or plain text signature used prior to Notes 8.5.0/8.5.1. If the HTML file is no longer available, Notes may return the error "File not found."

Resolving the problem

This issue has been reproduced in Notes 8.5.3 and was reported as SPR# JADS89JREF.


Option 1: From the Mail database -> select More - Preferences from the Inbox and set the email signature to Rich Text.

Option 2: Send the affected users an email with a button in it that will fix the issue for them

IMPORTANT NOTE: This script is only a sample to illustrate one way to approach this issue. IBM Support will not be able to customize this script for a customer's own configuration.

Create an email with a button in it and have the following code behind it.

Sub Click()
Dim sess As New NotesSession
Dim mailfile As NotesDatabase
Dim pathName As String, fileName As String
Dim profiledoc As NotesDocument
Dim selection As NotesItem
Dim rtitem As NotesRichTextItem

Set mailfile = sess.Currentdatabase
Set profiledoc = mailfile.GetProfileDocument("CalendarProfile")
Set rtitem = profiledoc.Getfirstitem("Signature_Rich")
If rtitem.Text <> "" Then
Set selection = profiledoc.Replaceitemvalue("SignatureOption", "3")
Call profiledoc.Save(True, False)
End If
End Sub

Document information

More support for: IBM Notes

Software version: 8.5.2, 8.5.3

Operating system(s): Windows

Software edition: All Editions

Reference #: 1448083

Modified date: 27 January 2011