Changing password in Rational Focal Point results in "An error occurred"

Technote (troubleshooting)


Problem(Abstract)

Attempts to change password upon force password change results in the error "An error occurred" when using IBM Rational Focal Point.

Cause

Corrupt Rational Focal Point caches can cause this issue.

Resolving the problem

Procedure:

  1. Login to Focal Point as Global Administrator

  2. Navigate to Advanced > Caches

  3. Click Clear all caches

  4. Close the browser

  5. Re-launch Focal Point

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Document information


More support for:

Rational Focal Point
General Information

Software version:

6.4.1, 6.4.1.1, 6.4.1.2

Operating system(s):

Linux, Solaris, Windows

Reference #:

1446442

Modified date:

2012-11-27

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