Technote (troubleshooting)
Problem(Abstract)
IBM offers a Concierge Program for free to provide guidance on the best approach to migrate to Information Server, Version 8.5, Version 8.7, or Version 9.1. Hundreds of customers have taken advantage of the program. InfoSphere Information Server, Version 8.5 and Version 8.7 do not support in place upgrades. At this time, InfoSphere Information Server, Version 9.1 does not support in place upgrades. There are multiple ways to migrate to InfoSphere Information Server, Versions 8.5, 8.7, or 9.1 depending on the version of InfoSphere DataStage or InfoSphere Information Server you are migrating from, the InfoSphere Information Server products installed, and other factors. The Concierge Program is offered to all customers, but it is particularly important for customers using the InfoSphere Foundation Tools (Business Glossary, Metadata Workbench, FastTrack, Information Analyzer) to contact the Concierge Program for guidance and the recommended tools for migration.
To migrate InfoSphere Information Server, Version 9.1 by using the migration tool, you need to contact the Concierge Program for activation information.
In order for IBM to assist you, please send an email message to isconcierge@us.ibm.com. If you are a customer in Japan, please send an email message to InfoSphr@jp.ibm.com. You will be contacted with information and assistance to complete your migration.
Resolving the problem
In your email message, please provide the following information:
- Your name
- Company name and address
- Contact phone number
- Your email address
- Name of your IBM Account Representative, if known
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