An unexpected error has occurred 2001, please contact support

Technote (troubleshooting)


Problem(Abstract)

This technote explains why An unexpected error has occurred 2001, please contact support is seen while updating IBM Rational Build Forge and how to resolve the error.

Cause

The previous attempt to update IBM Rational Build Forge failed.

This issue has been identified as a product defect and has been logged under APAR PM20721

Resolving the problem

Default install location shown below

For Windows

BF_HOME= C:\Program Files\IBM\Build Forge

For UNIX/Linux

BF_HOME= /opt/buildforge

Remove directory keystore-back from BF_HOME/Manager, and restart the update process

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Document information


More support for:

Rational Build Forge
Installation

Software version:

7.1, 7.1.1, 7.1.1.1, 7.1.1.2, 7.1.1.3, 7.1.1.4

Operating system(s):

AIX, Linux, Solaris, Windows, z/OS

Reference #:

1444753

Modified date:

2010-08-31

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