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IBM FileNet IDM Web Services unable to display document

Technote (troubleshooting)


Problem(Abstract)

IBM FileNet IDM Web Services unable to display document.

Unable to display document
Error retrieving page 1
500 Internal Server Error

Cause

FnRend.dll missing required permission.

Resolving the problem

  • Add permission to \FileNet\IDM\ with right click on folder --> Property --> Security and set Everyone = Full Control
  • Add \FileNet\IDM\FnRend.dll with right click on file --> Property --> Security and set Everyone = Full Control

For more information see Windows registry and folder security settings for IBM FileNet IDM Web Services.

http://www.ibm.com/support/docview.wss?uid=swg21275023

Document information

More support for: FileNet IDM Desktop/WEB Services/Open Client
WEB Services

Software version: 3.1, 3.2, 3.3, 4.0, 4.0.0, 4.0.1, 4.0.2

Operating system(s): Windows

Software edition: All Editions

Reference #: 1443716

Modified date: 07 December 2016