IBM Support

"'PopulateTopMenus' has encountered a problem" error occurs while working in mail file

Technote (troubleshooting)


Problem

Intermittently, when you send a message or while you are simply working in your mail file, the following error occurs:

"'PopulateTopMenus' has encountered a problem."


Symptom

The error will typically occur when you are using the keyboard shortcuts for action button options (e.g. in forms and views Alt + 1 to trigger the first action button, Alt + 2 to trigger the second action button etc.).


Resolving the problem


This issue has been reported to Quality Engineering as SPR# SFBI87AR72. Currently the only known workaround is not to use shortcut keys .

** Collecting Data **
If you can reproduce the issue, perform the steps below to collect debug to provide to IBM Support to then add to the SPR.

1. Add the following parameters to "Notes\Data\workspace\.config\rcpinstall.properties"

    com.ibm.workplace.noteswc.level=FINEST
2. Launch Notes and recreate the issue

3. Close Notes and remove the parameter added in Step 1

4. Collect and send an ISA log to IBM Support per the instructions in technote #1424260.


Document information

More support for: IBM Notes
Client UI

Software version: 8.5.1, 8.5.2

Operating system(s): Windows

Software edition: All Editions

Reference #: 1442949

Modified date: 05 August 2011


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