IBM Support

"'PopulateTopMenus' has encountered a problem" error occurs while working in mail file

Technote (troubleshooting)


Intermittently, when you send a message or while you are simply working in your mail file, the following error occurs:

"'PopulateTopMenus' has encountered a problem."


The error will typically occur when you are using the keyboard shortcuts for action button options (e.g. in forms and views Alt + 1 to trigger the first action button, Alt + 2 to trigger the second action button etc.).

Resolving the problem

This issue has been reported to Quality Engineering as SPR# SFBI87AR72. Currently the only known workaround is not to use shortcut keys .

** Collecting Data **
If you can reproduce the issue, perform the steps below to collect debug to provide to IBM Support to then add to the SPR.

1. Add the following parameters to "Notes\Data\workspace\.config\"
2. Launch Notes and recreate the issue

3. Close Notes and remove the parameter added in Step 1

4. Collect and send an ISA log to IBM Support per the instructions in technote #1424260.

Document information

More support for: IBM Notes
Client UI

Software version: 8.5.1, 8.5.2

Operating system(s): Windows

Software edition: All Editions

Reference #: 1442949

Modified date: 05 August 2011

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