Tivoli Storage Manager Server 6.x ISA Lite collector.

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Abstract

Collecting diagnostic information for problems with Tivoli Storage Manager 6.x servers may be performed using an ISA Lite collector.

Content

An ISA Lite collector is now available to aid in the gathering of common diagnostic information for several types of problems that may be encountered while running a Tivoli Storage Manager 6.x server. The ISA Lite collector will zip up all gathered data, display final filename details and location, and even allow you to FTP the final output file to IBM (default settings) or an FTP location of your choice.

Using the ISA Lite Collector for the Tivoli Storage Manager server Table of Contents:

Collector Options
Downloading and preparing the Tivoli Storage Manager ISA Lite Collector for use.
Running the GUI version of the ISA Lite Collector for the Tivoli Storage Manager 6.x server
Running the Console version of the ISA Lite Collector for the Tivoli Storage Manage 6.x server
Additional Information



Collector Options
The Tivoli Storage Manager 6.x ISA Lite collector can gather commonly requested data for the following 5 types of problems:

1: A Tivoli Storage Manager server associated crash.
As outlined in the standard data collection documentation for a crash.
2: A Tivoli Storage Manager server session or process hang.
As outlined in the standard data collection documentation for a session or process hang.
3: A Tivoli Storage Manager server library sharing problem.
As outlined in the standard data collection documentation for a library sharing problem.
4: A Tivoli Storage Manager server NDMP backup problem.
As outlined in the standard data collection document for an NDMP backup problem.
5: A Tivoli Storage Manager server general problem.
As normally requested by support.

Download and prepare the Tivoli Storage Manager 6.x ISA Lite Collector

Note: Before you can download, you must have an IBM ID and password.
Register here if you do not already have one.

Download the ISA Lite collector for the Tivoli Storage Manager 6.x server from the IBM ISA Lite download site.
To begin the download process you will need to:
  • Login to the IBM support site using your IBM ID and password.
  • Review your Business Contact Information.
  • Select your preference for privacy options.
  • Review (optionally) the License agreement and agree (mandatory) to abide by this agreement.
  • Select the "I confirm" button
  • Choose to download via download director or HTTP
  • Select "Download Now"


Install the ISA Lite Collector for the Tivoli Storage Manager 6.x server:

1) Move the ISA Lite Collector onto the system(s) where it is to be used, preferably in it's own sub-directory. Make sure all FTP activity is done in binary mode

2) Ensure the required JRE at level 1.4.2 or higher is installed.
The 'java -version' or 'which java' command can be used to determine what version of java is running on the system. If proper pathing to the java installation is not set up, use the find command on UNIX/Linux to locate the java executable or use the search function in Windows Explorer.




3) Uncompress the downloaded .zip file.
On UNIX/Linux systems the unzip command can be used to uncompress the .zip file. If unzip does not exist on the system the java jar command can be used.



The ISA Lite and META-INF directories will exist after uncompression of the .zip file



Within the ISA Lite directory are the GUI and Console versions of the ISA Lite collectors for all supported platforms.



4) On UNIX/Linux systems give the ISA Lite scripts execute permission:
# chmod 755 runISALite*


Running the GUI version of the Tivoli Storage Manager 6.x ISA Lite Collector

1) Navigate to the ISA Lite directory where the runISALite* scripts have been extracted.

2) Export/Set the JAVA_HOME environmental variable:

On UNIX/Linux this is done with the export command



On Windows this is done with the set command



3) Execute the platform specific script:
  • On UNIX/Linux this is runISALite.sh
  • On Windows this is runISALite.bat

4) Choose what type of problem you want to gather documentation for.




5) Enter the filename for saving the collected data.
The PMR number for which this data is being collected should be used in the prefix of this filename. A full path should be specific if the file is to be created in a directory other than the ISA Lite working directory.



6) Select the Collect Data button



7) Enter/Update required options and select OK
  • Enter/Update the Tivoli Storage Manager Server Installation directory.
  • Enter/Update the Server Instance Directory
    This is the directory where the sqllib directory and the dsmserv.opt file is kept.
    Search (Windows) or find (UNIX/Linux) to find this directory and/or file to assist in locating the instance directory if unknown
  • Enter the password for this Admin ID
  • Enter/Update the server IP address
  • Enter/Update the server Port
  • Review entries and enter OK




8) Enter any additional information about the problem that should be provided to Tivoli Storage Manager support.
  • Enter any details about the problem, especially external symptoms or activity that may not be captured in the point in time data or standard logs.
  • Enter OK


9) Use drop down to select option for FTPing collected documentation into support.



10) Enter password (your e-mail) for FTP anonymous password and select operation system type from pull down.
    Enter OK



11) Enter OK when FTP is complete



12) Close GUI interface or choose to run another collection.



Running the Console version of the Tivoli Storage Manager 6.x ISA Lite Collector

1) Navigate to the ISA Lite directory where the runISALite* scripts have been extracted.

2) Export/Set the JAVA_HOME environmental variable:

On UNIX/Linux this is done with the export command



On Windows this is done with the set command



3) Execute the platform specific script:
  • On UNIX/Linux this is runISALiteConsole.sh
  • On Windows this is runISALiteConsole.bat

4) Enter the filename for saving the collected data.
The PMR number for which this data is being collected should be used in the prefix of this filename. A full path should be specific if the file is to be created in a directory other than the ISA Lite working directory.

Validate the name entered at the prompt, Reply yes if the name is correct. Reply no and rerun if the name is not correct.



5) Choose what type of problem you want to gather documentation for.
For insight into what will be collected for each problem type see the corresponding documents for collecting troublehsooting data.



6) Enter required options or <enter> to take the default:
  • Enter the Tivoli Storage Manager Server Installation directory.
  • Enter the Server Instance Directory
    This is the directory where the sqllib directory and the dsmserv.opt file is kept.
    Search (Windows) or find (UNIX/Linux) to find this directory and/or file to assist in locating the instance directory if unknown
  • Enter the password for this Admin ID
  • Enter the server IP address
  • Enter the server Port
  • Review entries and enter 1 to proceed if all options are correct. Enter 2 if options are incorrect.



7) Enter any additional information about the problem that should be provided to Tivoli Storage Manager support.
  • Enter any details about the problem, especially external symptoms or activity that may not be captured in the point in time data or standard logs.
  • <Enter> or type None if no extra information to be added.
  • Enter 1 to accept the additional input as typed. Enter 2 to skip input of any additional input.



8) Enter option to FTP the gathered documentation to IBM or not
  • To FTP the collected doc to the standard IBM support FTP site, ECURep enter option 2.
  • Enter 1 for OK to continue.
  • Enter your e-mail address as a password for the anonymous FTP login.
  • Enter the appropriate selection for the operating system type the FTP is coming from.
  • Enter 1 for OK to continue with FTP.
  • Enter 1 for OK to continue with script once FTP has completed.



9) Note where the collection file is located as needed and reply Yes to run another collection or no to terminate.





Additional Information

IBM Support Assistant:
http://www-01.ibm.com/software/support/isa/

Product Alias/Synonym

TSM

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Document information


More support for:

Tivoli Storage Manager
Server

Software version:

6.1, 6.2

Operating system(s):

All Platforms

Software edition:

Edition Independent

Reference #:

1442389

Modified date:

2013-06-27

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