MustGather: Read First for WebSphere Commerce V7.0

Automated collection of troubleshooting data

Automated data collectors are now available in the IBM Support Assistant to improve accuracy of complete data collection.

IBM Support Assistant Lite	IBM Support Assistant Workbench
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A special offering that contains just the data collector component of the IBM Support Assistant Workbench	For a full range of problem solving features, the workbench contains all the data collection capability of ISA Lite plus much more!

Collection of troubleshooting data

I. Gathering General Information


Gathering general information about your WebSphere Commerce V7.0 installation can be done by running the General automated data collector or by following the manual steps listed in the following MustGather document:

• MustGather: General Issues in WebSphere Commerce V7.0

For WebSphere Application Server issues, the following link provides access to WebSphere Application Server MustGathers such as the "Out of Memory MustGather" and the "Performance, Hang and High CPU MustGather":

• MustGather Read First for WebSphere Application Server

For performance issues with a Commerce DB2 database, review the document

• MustGather: WebSphere Commerce performance problems with DB2 databases

For other DB2 related issues, review the document:

• Read First for DB2 for Linux, UNIX, and Windows products

II. Gathering Component Specific Information

Locate the appropriate component from the list below that matches your problem and follow the instructions in the associated MustGather document to configure your environment and capture the required diagnostic information:

Catalog
• Attribute Dictionary
• Catalog Runtime
• Catalog Tooling
• Catalog Search

Contracts, Pricing and Offers
• Contracts, Pricing and Catalog Filter (Pre-Feature Pack 2)
• Catalog Filter (Feature Pack 2)
• Price Rule (Feature Pack 2)

General
• Management Center (CMC) Framework

Installation/Migration/Upgrades/Deployment
• APAR/Fix Pack Installation
• Application/Instance Migration
• Customization Migration
• Database Migration
• Deploy (links to WebSphere Application Server documentation)
• Feature Enablement
• Feature Pack Installation
• Instance Creation
• WebSphere Commerce Developer Installation (Toolkit)
• WebSphere Commerce Server Installation

Member and User
• LDAP
• User Registration and Login
• WCIntegration Wizard

Messaging
• Messaging

Orders and Payments
• Inventory (ATP) and Fulfillment
• Inventory (Non-ATP) and Fulfillment
• Inventory (DOM), Buy-Online Pickup In-Store, Store Locator
• Orders
• Payment Plug-in
• Shipping and Taxes (Calculation Framework)

Promotions and Marketing
• Marketing (Accelerator based setup and runtime)
• Marketing (Management Center based setup and runtime)
• Promotions

Runtime
• Coremetrics
• Dynamic Cache
• Optimistic Locking
• Scheduler
• Search Runtime (Feature Pack 2)
• Service Provider (Subscriptions and Recurring Orders)
• Session Management
• Struts

Security
• Access Control
• Business Auditing
• Cross-Site Scripting Protection
• MigrateEncryptedInfo

Staging and Workspaces
• Workspaces Runtime
• Workspaces Authoring Tool

Store Models and Store Development
• Extended Site Store Creation
• Store Management (Feature Pack 2)
• Store Publish

Utilities
• Access Control Policy Load (acpload)
• Data Load
• Massload Utilities
• setdbtype
• stagingcopy
• stagingprop
• Web Feed Utility
• WebSphere Commerce Build and Deploy (WCBD)
  
  
  III. Submitting Information to IBM Support
  

After a PMR is open, you can submit diagnostic MustGather data to IBM. If using SR, update the PMR to indicate that data has been sent.