TSM Server 5.5 installation failure on Windows 64 bit system

Technote (troubleshooting)


Problem(Abstract)

When installing TSM Server on Windows 64 bit system, installation ends with TSMReptSvc start-up failure, and the Management Console doesn't work properly.

Symptom

When installing TSM Server on Windows 64 bit, the following error message brings-up at the end of installation wizard.

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The TSM Operational Reporting service (TSMReptSvc) failed to start.
Check the Microsoft System Log for details. You can Retry the operation
again or Cancel to continue with the installation. If you continue the
installation, Operational Reporting will not be available until you
correct the problem and start the service. You can start the service
using the Microsoft Services tool from the control panel.

[Retry] [Cancel]
------------------------------------------------------------

By clicking Cancel button, installation is finished. However, the TSM Operational Reporting service (TSMReptSvc) fails to start on Windows start-up. Furthermore, the Management Console does not work with the following errors:
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The TSM Management Console is not properly installed.
The Console' primary registry key could not be located

Please ensure that you have appropriate permissions to read the TSM
registry keys or re-install the TSM Management Console.
------------------------------------------------------------
------------------------------------------------------------
MMC could not create the snap-in

MMC could not create the snap-in. The snap-in might not have been
installed correctly.
------------------------------------------------------------

This error occurs when Windows "Remote Registry" service is stopped during installation. By default, "Remote Registry" service is enabled and started automatically. The problem happens only on the specific environment of the service being disabled or stopped intentionally.

Cause

For pre-SP1 Windows 2003 system, TSM 32 bit MMC application is needed to use remote registry connect to access 64 bit TSM server registry keys.

Environment

Windows 2003 or 2008 Server 64 bit

Resolving the problem

"Remote Registry" service should be keep running on Windows 64 bit system.

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Document information


More support for:

Tivoli Storage Manager
Server

Software version:

5.5

Operating system(s):

Windows 2003, Windows 2008

Reference #:

1439444

Modified date:

2013-06-13

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