Users are logged out of IBM Rational Focal Point prior to session time-outs

Technote (troubleshooting)


Problem(Abstract)

Users are randomly logged out of IBM Rational Focal Point before the session times-out

Cause

This issue is identified to be due to the usage of lower version of Servlet Engine with IBM Rational Focal Point.

Resolving the problem

To resolve this issue:

  1. Go to General -> About Focal Point page
  2. If the version of Servlet Engine is below Tomcat 5.5.28, then the tomcat libraries must be upgraded.

Below are the steps to upgrade Tomcat libraries :

  1. Download the 5.5.28 version of Tomcat from:
    http://archive.apache.org/dist/tomcat/tomcat-5/v5.5.28/bin/apache-tomcat-5.5.28.tar.gz
  2. Stop Rational Focal Point
  3. Copy the apache-tomcat-5.5.X folder from current Focal Point home to another location as a backup (Donot remove)
  4. Backup the server.xml from <Tomcat Home>\conf
  5. Unzip the downloaded apache-tomcat-5.5.28.tar.gz
  6. Copy and replace the files from
    • apache-tomcat-5.5.28\bin to FPhome\apache-tomcat-5.5.X\bin
    • apache-tomcat-5.5.28\common to FPhome\apache-tomcat-5.5.X\common
    • apache-tomcat-5.5.28\shared to FPhome\apache-tomcat-5.5.X\shared
    • apache-tomcat-5.5.28\server to FPhome\apache-tomcat-5.5.X\server
    • apache-tomcat-5.5.28\confto FPhome\ catalinabase1\conf as well except server.xml.

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Document information


More support for:

Rational Focal Point
General Information

Software version:

6.1, 6.2, 6.3, 6.3.0.1, 6.3.0.2, 6.3.0.3, 6.4, 6.4.0.1, 6.4.1, 6.4.1.1, 6.4.1.2

Operating system(s):

Linux, Solaris, Windows

Reference #:

1437576

Modified date:

2010-06-14

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