Policy Editor does not launch correctly when changing Proventia Desktop policy

Technote (FAQ)


Question

Why does the Policy Editor fail to launch correctly when you want to change a Proventia Desktop policy?

Answer


The stand-alone Policy Editor does not launch correctly from the Proventia Desktop Policy Wizard. The Policy Editor may return an error, or instead of launching the wizard will ask for the console operator password, as if the Policy Editor had already been closed. This problem may be caused by corruption of the Java Runtime Environment or Policy Editor files.

To resolve this issue, close the Proventia Desktop Management Dashboard and delete all of the contents of the %TEMP%\ibmpdwiz folder. When the Proventia Desktop Policy Wizard is reopened, the Java Runtime Environment and Policy Editor files will be reloaded.



If the above information does not resolve your issue, please contact IBM Security Systems Customer Support.


Cross reference information
Segment Product Component Platform Version Edition
Security Proventia Endpoint Secure Control Proventia Endpoint Secure Control

Historical Number

5468

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Document information


More support for:

Proventia Desktop Endpoint Security

Software version:

8.0, 9.0, 10.0, 10.1

Operating system(s):

Windows

Reference #:

1436956

Modified date:

2010-10-17

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