Resolving abnormal termination of blackd.exe

Technote (FAQ)


Question

How do you resolve an abnormal termination of blackd.exe?

Cause


In certain environments, blackd.exe can terminate abnormally. A user will typically see a Windows error dialogue indicating blackd.exe has encountered a problem and needs to close. Two conditions have been identified and corrected that can affect Proventia Desktop 8.0.812.X and Proventia Desktop 9.0.226.X versions.

Version 8.0 only, is affected by blackd.exe terminating abnormally during the closing or opening of network adapters. Both versions, 8.0 and 9.0, are affected by an abnormal termination that can occur shortly after startup.


Answer

Patches are available for both of the affected versions of Proventia Desktop. Please contact Customer Support to obtain either patch.



If the above information does not resolve your issue, please contact IBM Security Systems Customer Support.

Historical Number

4768

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Document information


More support for:

Proventia Desktop Endpoint Security

Software version:

8.0, 9.0

Operating system(s):

Windows

Reference #:

1436314

Modified date:

2014-01-31

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