Log Files to Send When Submitting Incident for Proventia Web Filter

When submitting an incident for your Proventia Web Filter, the configuration file of your software as well as additional log files will more than likely require investigation. Including this file when opening an incident will allow us to immediately begin troubleshooting the issue.

The following are needed for troubleshooting the Proventia Web Filter

• Proventia Web Filter configuration file
• Winmsd from the Proventia Web Filter system
• Proventia Web Filter logs

Proventia Web Filter Configuration File:

1. Open the Proventia Management Console
2. Select File > Retrieve to obtain your current configuration
3. Log in with an authorized user
4. Select File > Import/Export > Export to save a local copy of the configuration file in .obg format to a location of your choice.

winmsd (for Windows installations)

1. Select Start > Run. Enter winmsd in the Run box. This will open the system information window.
2. Select File > Save. Save the file in a location of your choice in .nfo format

Proventia Web Filter Logs

1. On your Proventia Web Filter system, navigate to \ Program Files\Proventia Web Filter\Logs
2. Place the entire directory in a .zip file. If you are unable to zip the entire directory, please send at least the most recent pvweb.log, proxy.log, and content.log files.

These files can be sent to Customer Support via email or uploading the files to our FTP site.