LMI message indicates that a user is already logged into appliance

Technote (FAQ)


Why do you get a message stating that a user is already logged into the appliance when accessing the Local Management Interface (LMI) for IBM Proventia and IBM Security appliances?


This error message appears when a you access the LMI while a user is still logged in to the system. There are two common cases where this occurs:

  • Another user is currently logged in and using the LMI while you are trying to access it. The LMI prevents multiple users from being logged in at once to prevent policy problems that might arise if two users are editing the same policy at the same time.
  • A previous user did not properly log out of the LMI. This usually happens when a user closes the LMI web browser window instead of logging out. Since their session is still technically active, the system presents this message.


To prevent this issue, make certain that you are not trying to access the LMI at the same time as any other users and that previous users are properly ending their sessions.

  • On Enterprise Scanner appliances, you can end your session by clicking the End Session button in the top right of the LMI.
  • On all Proventia MX and Network IPS appliances, you can end your session by clicking Logout in the top right of the LMI.

If the above information does not resolve your issue, contact IBM Security Systems Customer Support.

Cross reference information
Segment Product Component Platform Version Edition
Security Proventia Network Enterprise Scanner Not Applicable Firmware 1.4, 2.1, 2.2, 2.3
Security Proventia Virtualized Network Security Platform Not Applicable Firmware 3.3, 4.1, 4.3, 4.4, 4.5, 4.6
Security Proventia Network Multi-Function Security Not Applicable Firmware 3.15, 4.1, 4.2, 4.3, 4.4, 4.5, 4.6

Historical Number


Document information

More support for:

IBM Security Network Intrusion Prevention System
General Information

Software version:

1.8, 2.5, 3.3, 4.1, 4.2, 4.3, 4.4, 4.5, 4.6, 4.6.1

Operating system(s):


Reference #:


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