Attempts to run a scan job result in the job "Waiting to Run" indefinitely

Technote (troubleshooting)


Problem(Abstract)

Attempts to run Scan Jobs in IBM Security Appscan Enterprise or IBM Rational Policy Tester result in jobs stuck in a "Waiting to run" state.

Cause

None of the agents are picking up the queued job in the SQL database.

Resolving the problem

To resolve this issue check the following:

  • Verify the services are started on all Agent Servers (named also Scanner, Dynamic Analysis Scanner, or DAS).
  • Verify if the Agent Servers are installed, not locked, don't show as - / - in AppScan Enterprise Console > Administration > Agent Servers.
  • Verify if there is a specific agent server set in the job properties > Agent Server > Designated Server.
  • Verify the Service Account permission's on the instance are not set to "No Access", the Service Account should be an Administrator in AppScan Enterprise Console > Administration > Users and Groups.
  • Verify the scanner license key is available for the scanners.
  • Rerun the Configuration Wizard on the scanners. This step may repair the issue if it was caused by SQL Server stop.
  • If this is a new installation or upgrade, verify if the Scanners (Agent Servers) and the ASE Server (Console) are on the same version. Make sure that the Configuration Wizard is run on the Scanner machine after the installation/upgrade.
  • Check technote Duplicate agent server entries in database, if this problem is caused by duplicated entries in the database.

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Document information


More support for:

IBM Security AppScan Enterprise
Configuration

Software version:

5.6, 8.0, 8.5, 8.6, 8.7.0.0, 8.8, 9.0

Operating system(s):

Windows

Software edition:

Enterprise, Reporting Console

Reference #:

1433326

Modified date:

2014-07-02

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