Entitlement and contact information regarding IBM Elite Support for IBM Informix Innovator-C Edition.
On May 25, 2010, IBM announced new Informix editions to offer customers greater value. For more information go to the Informix product site:
Under IBM Elite Support for IBM Informix Innovator-C Edition, clients are entitled to:
- Cross-platform software technical support—around the clock and around the world
- Online technical support including enhanced self-help and search capabilities
- Voice support for new deployments, migration, and code-related questions
- Fast problem resolution by phone for all 'Severity 1' situations—24 hours a day, seven days a week—you decide which issues to classify as 'Severity 1'
- Special Builds delivered on the latest release and one release lower only
To request IBM Elite Support for IBM Informix Innovator-C edition for Linux, UNIX, and Windows (LUW), please visit:
If you have a question or need technical consultation please email us at askIFMX@us.ibm.com.