Troubleshooting
Problem
Attempts to use IBM Rational Team Concert with Rational Quality Manager and Rational Requirements Composer (C/ALM) results in the error CRJAZ0106I.
Symptom
The full error message is as follows:
CRJAZ0106I The request for URL
"/jazz/service/com.ibm.team.scm.common.internal.IScmQueryService"
was denied with a Not Available status.
Cause
This error is caused by an incorrectly listed URL.
Resolving The Problem
Verify the URLs used to access each of the integrated IBM products.
To verify the public URI for a Jazz application:
- Go to the Admin Web UI on the Jazz Team Server
In the Configuration pane, click Cross-Server Communication
- Open a browser and log in as a member of the JazzAdmins group to the Admin Web UI on the Jazz Team Server:
- For IBM Rational Team Concert, typically the URL for the Admin Web UI is https://host-name:9443/rtc/admin. In the Admin Web UI, click the Server tab.
- For IBM Rational Quality Manager, typically the URL for the Admin Web UI is https://host-name:9443/rqm/admin. In the Admin Web UI, click the Server tab.
- For IBM Rational DOORS Requirements Professional, typically the URL for the Admin Web UI is https://host-name:9443/jazz/admin. In the Admin Web UI, click the Server tab.
- In the Configuration pane, click Advanced Properties
- Search for Public URI Root
- In com.ibm.team.repository.service.internal.ServerDescriptionService, click Edit
- In the Public URI Root property at the Current Value field, enter the URL that can be used to access the application on the Jazz Team Server that you are logged on to
Be sure to specify the URI root that contains the hostname or IP address that you want clients to use
The typical format is https://host-name:port/application-name/, and the default port number is 9443.
For example: - For Rational Team Concert: https://host-name:9443/rtc
- For Rational Quality Manager: https://host-name:9443/rqm.
Note: The hostname must not include an underscore (_).
Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki. |
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Product Synonym
Rational Team Concert;Rational Quality Manager
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Document Information
Modified date:
16 June 2018
UID
swg21428324