IBM Support

Using Rational Team Concert C/ALM results in CRJAZ0106I error

Troubleshooting


Problem

Attempts to use IBM Rational Team Concert with Rational Quality Manager and Rational Requirements Composer (C/ALM) results in the error CRJAZ0106I.

Symptom

The full error message is as follows:

CRJAZ0106I The request for URL
"/jazz/service/com.ibm.team.scm.common.internal.IScmQueryService"
was denied with a Not Available status.

Cause

This error is caused by an incorrectly listed URL.

Resolving The Problem

Verify the URLs used to access each of the integrated IBM products.

To verify the public URI for a Jazz application:


  1. Go to the Admin Web UI on the Jazz Team Server

    In the Configuration pane, click Cross-Server Communication

  2. Open a browser and log in as a member of the JazzAdmins group to the Admin Web UI on the Jazz Team Server:
  3. In the Configuration pane, click Advanced Properties

  4. Search for Public URI Root

  5. In com.ibm.team.repository.service.internal.ServerDescriptionService, click Edit

  6. In the Public URI Root property at the Current Value field, enter the URL that can be used to access the application on the Jazz Team Server that you are logged on to

    Be sure to specify the URI root that contains the hostname or IP address that you want clients to use

    The typical format is https://host-name:port/application-name/, and the default port number is 9443.

    For example:

Leverage the Jazz Community

Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.

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Product Synonym

Rational Team Concert;Rational Quality Manager

Document Information

Modified date:
16 June 2018

UID

swg21428324