IBM Support

IBM Security: APARs explained

Question/Answer


Question

What is an "APAR" and how do I view APARs?

Answer

An Authorized Program Analysis Report, or APAR, is a formal report from IBM development to customers that have notified IBM of a problem or suspected defect. If IBM development is able to confirm the existence of the issue they will create an APAR with any known work around and perhaps an indication of which future release, if any, of the IBM program they intend to target for a formal fix to the defect and whether or not a Program Temporary Fix (PTF) is planned. The APAR will then be published so that it is visible to supported customers.

If a Service Request / Problem Management Record (SR/PMR) that you have submitted results in an APAR being created and published, or is related to an already published APAR, your support representative will advise you of the APAR reference number (APAR ID).


 

Viewing APARs

You can find the APAR by searching for it using the search box at the top of any page on the IBM web site. A "masthead" search for an APAR ID...


...will return:

To view the APAR you can click the title in the search result.

Note that the alphanumeric identifier (an APAR ID such as AZ12345) of an APAR can be appended to the following address:

http ://www.ibm.com/support/docview.wss?uid=swg1

in order to access an APAR record directly after published, like this:

http://www.ibm.com/support/docview.wss?uid=swg1AZ12345

You also can search for published APARs on the IBM Support Portal: http://www.ibm.com/support/entry/portal/Overview

Finally, at the IBM Support Portal page for your product, you can browse through all published APARs of the product.
(Example - requiring IBM ID login: IBM Security QRadar SIEM),

    1. In the Documents card, click "+ View all <n> documents links"
    2. On the Documents for <Product> page, click the last link, for "All APARs"
    3. At the resulting page, you can advance or go back to any of the pages of APARs for the product.
 

Entitlement requirements

The ability to see Open APARs on the Web is restricted to clients with entitled IBM Customer Identification Numbers (ICNs). You should login with your IBM Login ID which is mapped to your ICNs. Your ICNs will then determine what you are entitled to see (includes all open APARs which match your entitled ICNs and which have been selected for Web publishing).

Note that a key icon indicates that it is an open APAR and registration is required. You can use almost the same URL for the APAR in an Open state as that which you use when it is Closed. The differences are at the beginning of the URL, which should begin as: https://www-304.ibm.com... The first time you try to access one of the open APARs on the Web, if you are not already logged into the IBM Service Request tool using My IBM Web account, you will be prompted to do so when you click the APAR title. You might see the following message:


  • What is this document:
    This document has the abstract of a technical article that is available to authorized users after you have logged in. Please use the
    link to actual document below to access the full document. You will be asked to log in if you are not already logged in. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

and you might see a screen that will provide details about how to "Get access To entitled resources". You need to provide the necessary details in the fields that apply. If you try to open an APAR and are prompted with a "Get Access" page, then you need to add a currently valid IBM Customer Number (ICN) for your organization in the IBM Passport Advantage software subscription and support section of the "Get Access" page...

The validation of your support entitlements for the display of APARs is done against the ICN(s) you list in the IBM Passport Advantage software subscription and support section.

Note: Even though you may have already associated your ICN with your IBM ID in the Technical Support section of the page, the validation of your support entitlements for the display of APARs is done against the ICN(s) you list in the IBM Passport Advantage software subscription and support section.




Automated status updates

You can track APAR updates from open to close using the option Subscribe to this APAR on the right side panel of the APAR document.
Instructions:
  1. From the right side panel of an opened APAR record, select Notify me when an APAR for this component changes and click Subscribe. The My Notifications delivery options will then display.
  2. Sign into My Notifications using your IBM ID and Password.
    If not already registered, follow the instructions on the sign on screen to register. You should not have to sign on again if you already signed on to view an open APAR.
  3. Select the delivery preferences you would prefer (RSS/Atom feed, e-mail or both).

E-mails you receive will have a subject of "IBM My Notifications - APAR tracking" when there are significant status changes to any APAR that has the same Component ID as the APAR you were viewing on the Web.


Cross reference information
Product Component Platform Version Edition
IBM Security Access Manager for Web
IBM Security AppScan Enterprise
IBM Security AppScan Source
IBM Security AppScan Standard
IBM Security Directory Server
IBM Security Host Protection
IBM Security Identity Governance and Intelligence
IBM Security Identity Manager
IBM Security Key Lifecycle Manager
IBM Security Network Active Bypass
IBM Security Network Controller
IBM Security Network Intrusion Prevention System
IBM Security Network Protection
IBM Security Privileged Identity Manager
IBM Security SiteProtector System
IBM Security Virtual Server Protection for VMware
IBM Security zSecure Admin
Tivoli Components - Java Security
Tivoli Federated Identity Manager
Tivoli Privacy Manager
Tivoli Risk Manager
Tivoli Security Management for z/OS
Tivoli Security Policy Manager
IBM License Metric Tool
IBM QRadar SIEM
IBM QRadar Network Packet Capture Software
IBM QRadar Network Security

Document information

More support for: IBM Security Access Manager for Enterprise Single Sign-On

Reference #: 1424131

Modified date: 09 April 2019