Korean characters do not display properly in Lotus Notes when sent from iNotes

Technote (troubleshooting)


Problem

When a Lotus iNotes ultra-light mode user sends an email to a Notes recipient using Korean DBCS (Double-Byte Character Set) font, the text appears as boxes or as "numbers" in Lotus Notes.

Cause

To send DBCS fonts from an iNotes ultra-light mode client, UTF-8 must be enabled in the Server Document under Internet Protocols > Domino Web Engine, "Character Set" section. If UTF-8 is not enabled, then the Korean characters will show as "numbers" in both iNotes and in Lotus Notes.

However, if UTF-8 is enabled, the Korean fonts will show properly in iNotes, but will appears as boxes in Lotus Notes.


Environment

Lotus Notes 8.x/8.5.x

iNotes ultra-light mode 8.5.x


Resolving the problem

This issue has been reported to Quality Engineering in SPR# TMDS82Z5NC, and was closed as "Not a bug". To view the characters on a Win32 platform, you must install the Korean font under the option "Language for non-Unicode Programs".

Solution:

  1. Go to the Start Menu > Control Panel > "Regional and Language Options".
  2. Next, go to the "Advanced" tab.
  3. Under the setting, "Language for non-Unicode Programs", choose "Korean" in the drop down list.
  4. Restart the operating system.


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Document information


More support for:

IBM Notes
Mail

Software version:

8.5, 8.5.1, 8.5.2, 8.5.3

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1423734

Modified date:

2013-03-12

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