IBM Support

Korean characters do not display properly in Lotus Notes when sent from iNotes

Technote (troubleshooting)


When a Lotus iNotes ultra-light mode user sends an email to a Notes recipient using Korean DBCS (Double-Byte Character Set) font, the text appears as boxes or as "numbers" in Lotus Notes.


To send DBCS fonts from an iNotes ultra-light mode client, UTF-8 must be enabled in the Server Document under Internet Protocols > Domino Web Engine, "Character Set" section. If UTF-8 is not enabled, then the Korean characters will show as "numbers" in both iNotes and in Lotus Notes.

However, if UTF-8 is enabled, the Korean fonts will show properly in iNotes, but will appears as boxes in Lotus Notes.


Lotus Notes 8.x/8.5.x

iNotes ultra-light mode 8.5.x

Resolving the problem

This issue has been reported to Quality Engineering in SPR# TMDS82Z5NC, and was closed as "Not a bug". To view the characters on a Win32 platform, you must install the Korean font under the option "Language for non-Unicode Programs".


  1. Go to the Start Menu > Control Panel > "Regional and Language Options".
  2. Next, go to the "Advanced" tab.
  3. Under the setting, "Language for non-Unicode Programs", choose "Korean" in the drop down list.
  4. Restart the operating system.

Document information

More support for: IBM Notes

Software version: 8.5

Operating system(s): Windows

Software edition: All Editions

Reference #: 1423734

Modified date: 27 February 2015

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