Troubleshooting
Problem
How to extract data from the Java™ Health Center and submit to IBM Support for analysis.
Symptom
Collecting data from Java Health Center:
Resolving The Problem
There may be times when IBM Support asks for the output from the Java Health Center.
To save Java Health Center data:
- With Java Health Center running, click File->Save Data:
- The default extension is *.hcd and it is recommended to name the file something descriptive such as "<PMR #>.<ProblemType>.<date>.hcd". ex: "12345.123.123.highCpu.20150409.hcd"
- Save the file. This will save the last 300MB of data read by the Health Center.
- Submit to IBM Support:
IBM Exchanging information with IBM Technical Support for problem determination
To load the data back into Java Health Center:
- With Java Health Center Running click File->Load Data...
- Locate the proper *hcd file and click "Open"
- The data from the saved file will be displayed.
More information can be found under the Help Menu in Java Health Center or in the online IBM Knowledge Center
[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Hangs\/Performance Degradation","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"8.5;8.0;7.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
15 June 2018
UID
swg21423006