Technote (troubleshooting)
Problem(Abstract)
Receive error 'BMXAA4214E - An unknown error has occurred' when attempting to create a Release record.
Symptom
The issue started happening right after the installation of the Release component on the existing system (installation of Release 7.1 FP1 immediately followed by 7.1 FP2)
The following error/exception is seen in the SystemOut log file:
[1/21/10 12:23:02:926 MST] 00000066 SystemOut O 21 Jan 2010
12:23:02:925 [ERROR] Error while processing the incoming transaction
javax.ejb.EJBException: nested exception is:
psdi.util.MXSystemException: BMXAA4214E - An unknown error has occurred.
Please contact your system administrator for assistance.
null
psdi.util.MXSystemException: BMXAA4214E - An unknown error has occurred.
Please contact your system administrator for assistance.
null
at psdi.iface.mic.MicService.loadSystemData(MicService.java:905)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.jav
a:79)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessor
Impl.java:43)
at java.lang.reflect.Method.invoke(Method.java:618)
at
psdi.iface.action.MAXActionServiceBean.secureActionInternal(MAXActionSer
viceBean.java:285)
at
psdi.iface.action.MAXActionServiceBean.secureAction(MAXActionServiceBean
.java:133)
at
psdi.iface.action.EJSLocalStatelessactionservice_05493ca6.secureAction(U
nknown Source)
at psdi.iface.util.WebUtil.invokeActionEJB(WebUtil.java:512)
at
psdi.iface.servlet.ActionServiceServlet.invokeEJB(ActionServiceServlet.j
ava:195)
at
psdi.iface.servlet.ActionServiceServlet.doPost(ActionServiceServlet.java
:133)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at
com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.ja
va:1095)
at
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrap
per.java:569)
at
com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWr
apper.java:478)
at
com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3440)
at
com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:267)
at
com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:815
)
at
com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1
461)
at
com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:1
18)
at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscriminatio
n(HttpInboundLink.java:458)
at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformatio
n(HttpInboundLink.java:387)
at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLi
nk.java:267)
at
com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscr
iminators(NewConnectionInitialReadCallback.java:214)
at
com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(Ne
wConnectionInitialReadCallback.java:113)
at
com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(Ai
oReadCompletionListener.java:165)
at
com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.
java:217)
at
com.ibm.io.async.AsyncChannelFuture$1.run(AsyncChannelFuture.java:205)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1473)
Caused by:
java.lang.NullPointerException
at psdi.iface.mic.MicService.loadSystemData(MicService.java:855)
... 29 more
javax.ejb.EJBException: nested exception is:
psdi.util.MXSystemException: BMXAA4214E - An unknown error has occurred.
Please contact your system administrator for assistance.
null
at
psdi.iface.action.MAXActionServiceBean.secureActionInternal(MAXActionSer
viceBean.java:350)
at
psdi.iface.action.MAXActionServiceBean.secureAction(MAXActionServiceBean
.java:133)
at
psdi.iface.action.EJSLocalStatelessactionservice_05493ca6.secureAction(U
nknown Source)
at psdi.iface.util.WebUtil.invokeActionEJB(WebUtil.java:512)
at
psdi.iface.servlet.ActionServiceServlet.invokeEJB(ActionServiceServlet.j
ava:195)
at
psdi.iface.servlet.ActionServiceServlet.doPost(ActionServiceServlet.java
:133)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at
com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.ja
va:1095)
at
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrap
per.java:569)
at
com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWr
apper.java:478)
at
com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3440)
at
com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:267)
at
com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:815
)
at
com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1
461)
at
com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:1
18)
at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscriminatio
n(HttpInboundLink.java:458)
at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformatio
n(HttpInboundLink.java:387)
at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLi
nk.java:267)
at
com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscr
iminators(NewConnectionInitialReadCallback.java:214)
at
com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(Ne
wConnectionInitialReadCallback.java:113)
at
com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(Ai
oReadCompletionListener.java:165)
at
com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.
java:217)
at
com.ibm.io.async.AsyncChannelFuture$1.run(AsyncChannelFuture.java:205)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1473)
Caused by:
psdi.util.MXSystemException: BMXAA4214E - An unknown error has occurred.
Please contact your system administrator for assistance.
null
at psdi.iface.mic.MicService.loadSystemData(MicService.java:905)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.jav
a:79)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessor
Impl.java:43)
at java.lang.reflect.Method.invoke(Method.java:618)
at
psdi.iface.action.MAXActionServiceBean.secureActionInternal(MAXActionSer
viceBean.java:285)
... 24 more
Caused by:
java.lang.NullPointerException
at psdi.iface.mic.MicService.loadSystemData(MicService.java:855)
... 29 more
[1/21/10 12:23:02:927 MST] 00000066 WebApp E [Servlet
Error]-[ActionServiceServlet]:
com.ibm.ws.webcontainer.webapp.WebAppErrorReport: nested exception is:
psdi.util.MXSystemException: BMXAA4214E - An unknown error has occurred.
Please contact your system administrator for assistance.
null
at
com.ibm.ws.webcontainer.webapp.WebAppDispatcherContext.sendError(WebAppD
ispatcherContext.java:538)
at
com.ibm.ws.webcontainer.srt.SRTServletResponse.sendError(SRTServletRespo
nse.java:994)
at
psdi.iface.servlet.ActionServiceServlet.doPost(ActionServiceServlet.java
:150)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at
com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.ja
va:1095)
at
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrap
per.java:569)
at
com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWr
apper.java:478)
at
com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3440)
at
com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:267)
at
com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:815
)
at
com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1
461)
at
com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:1
18)
at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscriminatio
n(HttpInboundLink.java:458)
at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformatio
n(HttpInboundLink.java:387)
at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLi
nk.java:267)
at
com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscr
iminators(NewConnectionInitialReadCallback.java:214)
at
com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(Ne
wConnectionInitialReadCallback.java:113)
at
com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(Ai
oReadCompletionListener.java:165)
at
com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.
java:217)
at
com.ibm.io.async.AsyncChannelFuture$1.run(AsyncChannelFuture.java:205)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1473)
Cause
Audit was turned on as associated to WorkOrder table
Environment
MBS 7.1.1.4, CCMDB 7.1.1.4, SRM 7.1.0.3, Release PMP 7.1.2
Diagnosing the problem
After installing the Release PMP, attempt to create a Release record results in an error.
Resolving the problem
Review of logs (SystemOut) reveal some indication of problem associated to the WorkOrder table. Further checking in the db as associated to this application reveals that audit was turned on. So, in Database Configuration, audit is unchecked and this modification is saved. After that, the create a Release record works successfully.
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