ITM components including TEPS, TEMS or the agents failed to start after rebooting the server
You may notice the below error in the TEMS or TEPS or agent log
(4B6B16E1.0041-19F8:kbbssge.c,52,"BSS1_GetEnv") ICCRTE_DIR="<gskit directory>"
(4B6B16E1.0042-19F8:kglcry.c,226,"checkICCStatus") ICC unknown error detected (4B6B16E1.0043-19F8:kglcry.c,177,"printICCStatus") majRC=999, minRC=999, mode=999 (4B6B16E1.0044-19F8:kglcry.c,179,"printICCStatus") desc=The specified module could not be found. (4B6B16E1.0045-19F8:kglcry.c,2216,"initializeICC") ICC initialization failed
The cause of the problem is related to GSKit. It could be broken or the ITM components are not pointing to the correct GSKit
Resolving the problem
To resolve the issue, edit the configuration file and make sure that the correct GSKit path is used. Since the GSKit path is referenced in many configuration files, update the below configuration files if available. Also, make sure that the GSKit path is consistent across all the environmental variable on the server
Where <pc> is the two letter product code