IBM Support

Error accessing the login page

Troubleshooting


Problem

Error 500, 400, 404, page cannot be displayed, etc. message when trying to bring up the login page

Symptom

can not connect to Maximo from the browser

Resolving The Problem

The WebSphere Maximo Application Server may show as running and the Maximo application may also show as running but the login page will not display.

The Maximo application may not have started even though the WebSphere Maximo application is running.

If the Maximo root logger logging level is at INFO or above (INFO is the default) the Maximo startup will be logged. Open the systemout.log file for the Maximo Application Server. For example ibm\websphere\appserver\profiles\ctpappsrv01\logs\mxserver\systemout.log

Search for the text 'Maximo is ready for client connections'. This means the Maximo application has started successfully and you should be able to connect and login. If that text is not in the log, search for the text ' Maximo failed to start'. If Maximo failed to start there will probably also be an error message. Address the error and restart the Maximo Application Server.

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Document Information

Modified date:
17 June 2018

UID

swg21420153