IBM Support

ILOG Transition Tips - Getting Started with IBM Support

Technote (FAQ)


Question

What resources are available to help customers transition to IBM Support systems and processes?

Answer

With the transition to IBM, many procedures for ILOG products have changed.
For customers, the key steps are to create new accounts in the IBM system,
then to note the new websites to manage service requests, products, and licenses.

First, it is important to set up your account numbers and website access:

  • Locate your IBM numbers
  • Create your IBM web account

From there, you can do work with the products:
  • View APARs
  • Create Service Requests

Additionally, you can download from our sites:

Cross reference information
Segment Product Component Platform Version Edition
Business Analytics IBM ILOG CP General
Business Analytics IBM Decision Optimization Center General
Business Analytics IBM ILOG CPLEX Optimization Studio General

Product Alias/Synonym

ILOG

Document information

More support for: IBM ILOG CPLEX Optimization Studio

Software version: 12.2

Operating system(s): Windows

Reference #: 1418886

Modified date: 19 August 2010


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