ILOG Transition Tips - Getting Started with IBM Support

Technote (FAQ)


Question

What resources are available to help customers transition to IBM Support systems and processes?

Answer

With the transition to IBM, many procedures for ILOG products have changed.
For customers, the key steps are to create new accounts in the IBM system,
then to note the new websites to manage service requests, products, and licenses.

First, it is important to set up your account numbers and website access:


From there, you can do work with the products:
Additionally, you can download from our sites:
You can also manage your contact lists:

Further Information
If you have any questions with the transition to IBM Support, you can open a new service request

IBM ILOG optimization and supply chain customers with transition questions can also contact us at opticare@us.ibm.com

Former ILOG Support Site
ILOG Support Site status as of April 1, 2010


Cross reference information
Segment Product Component Platform Version Edition
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Business Integration WebSphere ILOG JRules General
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Business Integration WebSphere ILOG Rule Solutions for Office General
Business Integration WebSphere ILOG Rule Team Server General
Business Integration WebSphere ILOG Rule Team Server for .NET General
Business Integration WebSphere ILOG Rules for COBOL General
Business Integration WebSphere ILOG Rules for .NET General

Product Alias/Synonym

ILOG

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Document information


More support for:

IBM ILOG CPLEX Optimization Studio

Software version:

12.0

Operating system(s):

Windows

Reference #:

1418886

Modified date:

2010-08-19

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