IBM Support

ILOG Transition Tips - Getting Started with IBM Support

Question & Answer


Question

What resources are available to help customers transition to IBM Support systems and processes?

Answer

With the transition to IBM, many procedures for ILOG products have changed.

For customers, the key steps are to create new accounts in the IBM system,
then to note the new websites to manage service requests, products, and licenses.

First, it is important to set up your account numbers and website access:

  • Locate your IBM numbers
  • Create your IBM web account

From there, you can do work with the products:
  • View APARs
  • Create Service Requests

Additionally, you can download from our sites:

[{"Product":{"code":"SSSA5P","label":"IBM ILOG CPLEX Optimization Studio"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"12.2","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSTM3W","label":"IBM ILOG CP"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS6MYV","label":"IBM ILOG ODM Enterprise"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSSA5P","label":"IBM ILOG CPLEX Optimization Studio"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Product Synonym

ILOG

Document Information

Modified date:
16 June 2018

UID

swg21418886