What to do when license keys are not available for download on License Key Center

Technote (FAQ)


Question

What do you do when license keys are not available for download from the License Key Center?

Cause

Most Rational software products require a license key. You need to obtain the keys from Rational License Key Center; however, there are times when you cannot get keys as purchased product names not be listed in your License Key Center account.

Answer

Even if you login the correct LKC account but purchased product names are not listed, you can contact IBM Rational support in your region from Directory of worldwide contact with your account information from the Proof of Entitlement document which you received after purchasing Rational licenses.

Related information

Unable to find license keys in Rational License Key Cen
Obtaining your Rational license keys
A Japanese translation is available
A simplified Chinese translation is available

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Document information


More support for:

Rational License Key Server
Rational License Key Center

Software version:

Version Independent

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1418441

Modified date:

2010-03-16

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