IBM Support

RequisiteWeb does not work with Microsoft Word on Windows 7 and Windows Server 2008 R2

Technote (troubleshooting)


Problem(Abstract)

IBM Rational RequisitePro client for Web (RequisiteWeb) users receive COM errors when working with documents in Microsoft Word 2003 or Microsoft Word 2007 or Microsoft Word 2010 on Microsoft Windows 7 and Windows Server 2008 R2.

Symptom

The following error is displayed:

Unable to verify if the HTML Document needs updating:
Unable to generate the HTML document:
Error updating RequisitePro document into HTML.
Error creating HTML document.
Object variable or With block variable not set

com.rational.rjcb.ComException: HRESULT=0x80044e2d: RqWebDoc.Application.GenerateHTMLDoc: Error updating RequisitePro document into HTML. Error creating HTML document.
Object variable or With block variable not set

Document path names:
Source directory: C:\Program Files (x86)\IBM\RationalSDLC\RequisitePro\samples\Learning_Project-Use_Cases\
Temp directory: C:\Program Files (x86)\IBM\RationalSDLC\profiles\profile2\installedApps\DefaultNode\ReqWeb.ear\ReqWeb.war \GenDoc\{42531969-0641-4F59-9EC5-3EDD10E6F6F2}\
Destination directory: C:\Program Files (x86)\IBM\RationalSDLC\profiles\profile2\installedApps\DefaultNode\ReqWeb.ear\ReqWeb.war \GenDoc
Destination HTML path: /ReqWeb/GenDoc/{42531969-0641-4F59-9EC5-3EDD10E6F6F2}/README.html

    In version 7.1.1.6 and 7.1.2.3, the error message above has been modified to the following:
    "Microsoft Word is not installed or configured properly."

    Resolving the problem

    To resolve this issue, the system administrator must create a new folder.


    For a 64-bit Microsoft Office installation:

    1. Go to the directory C:\Windows\SysWOW64\config\systemprofile.
    2. Create a new folder named "Desktop" (C:\Windows\SysWOW64\config\systemprofile\Desktop).

    For a 32-bit Microsoft Office installation:
    1. Go to the directory C:\Windows\System32\config\systemprofile.
    2. Create a new folder named "Desktop" (C:\Windows\System32\config\systemprofile\Desktop).

    Now the Word integration will work correctly in RequisiteWeb.

    Note: If after you follow the steps above, Word is not working correctly in RequisiteWeb, refer to the following technote also:
    https://www-304.ibm.com/support/docview.wss?uid=swg21266463

    Document information

    More support for: Rational RequisitePro
    Word Integration

    Software version: 7.1.1, 7.1.1.1, 7.1.1.2, 7.1.1.3, 7.1.1.4, 7.1.1.5, 7.1.1.6, 7.1.1.7, 7.1.2, 7.1.2.1, 7.1.2.2, 7.1.2.3, 7.1.2.4

    Operating system(s): Windows

    Reference #: 1418290

    Modified date: 20 June 2011