Browser session has a white screen after entering username and password and trying to load the Start Center. Status bar may have error on page icon
User cannot load Start Center. In systemout log NOTHING HANDLED EVENT: loadapp, target=null, value=startcntr message
User may see a white screen when trying to log into Maximo. Look in the systemout log and there will be a message similar to
NOTHING HANDLED EVENT: loadapp, target=null, value=startcntr
Import the REPLIBRARY.XML file and stop and start the Maximo Application Server again. Users should now be able to login successfully.
To import the XML outside of Application Designer:
1. Start the Maximo Application Server
2. From Internet Explorer go to the Maximo URL and login
3. Change the URL to http://<servername>:<port>/maximo/webclient/utility/import.jsp
This will open the import page and you can browse to the REPLIBRARY.XML file and import
(file is located in ibm\smp\maximo\resources\presentations\system)
4. Stop and start the Maximo Application Server
A possible cause of corruption of the xml in the database is using a third-party database replication software.
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.1;7.1.1;7.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSWK4A","label":"Maximo Asset Management Essentials"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSLKTY","label":"Maximo Asset Management for IT"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSKTXT","label":"Tivoli Change and Configuration Management Database"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SS6HJK","label":"Tivoli Service Request Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]