IBM Support

A new guided activity is available for troubleshooting transaction timeout problems with WebSphere Process Server (WPS)



The IBM Guided Activity Assistant has a new activity for troubleshooting transaction timeouts.


The IBM Guided Activity Assistant (IGAA) is a tool that guides you step-by-step through troubleshooting and configuration tasks. IGAA is part of IBM Support Assistant (ISA) V4.0. Follow the steps below to access the guided activity for troubleshooting transaction timeouts.

  1. Ensure that you have ISA installed. If you do not have ISA installed, click here and follow the instructions to install it.

  2. If you do not have the ISA product add-on for WebSphere Process Server, complete the following steps to install it:
    1. Click Update > Find new > Product add-ons.
    2. Click WebSphere > WebSphere Process Server.
    3. Follow the prompts to complete the installation of the product add-on, skipping the third step.

  3. If you already have the WebSphere Process Server product add-on, click Update >Find Updates to Add-ons and follow the prompts to apply the latest updates to WebSphere Process Server.

The guided activity for transaction timeouts is now available in the guided troubleshooter.

Related information

The Support Authority: Introducing the IBM Guided Activ

Document information

More support for: WebSphere Process Server
Service Component Architecture

Software version: 6.1, 6.2

Operating system(s): Linux, Windows

Software edition: NA

Reference #: 1417577

Modified date: 21 January 2010

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