IBM Support

IBM Spectrum Protect™ and IBM Tivoli Storage Manager (TSM) Linux Backup-Archive client "best effort" supported distributions

Technote (FAQ)


Question

Is there some type of support for the IBM Spectrum Protect 8.1 or IBM Tivoli Storage Manager (TSM) 6.3, 6.4 and 7.1 Linux x86/x86_64 Backup-Archive client on Linux distributions other than Red Hat (RHEL) and SUSE (SLES)?

Cause

Link to Linux x86/x86_64 Hardware and Software Requirements for fully supported Linux client distributions: http://www.ibm.com/support/docview.wss?&uid=swg21052223

Answer

Tip: The product now known as IBM Spectrum Protect™ was named IBM Tivoli® Storage Manager in releases earlier than Version 7.1.3. To learn more about the rebranding transition, see technote 1963634.


Yes, "best effort" support is included with support for the IBM Spectrum Protect and IBM Tivoli Storage Manager (TSM) Linux x86/x86_64 Backup-Archive client and API client, on the Linux distributions listed below, for as long as the Backup-Archive client and API client version and Linux distributions are in regular support.

"BEST EFFORT" SUPPORT DEFINITION

  • IBM Support will accept calls for Linux x86/x86_64 Backup-Archive and API client issues on the distributions and release levels listed below
  • IBM Support will not require that the customer recreate the problem on fully supported RHEL or SLES distributions before calling in for support
  • IBM Support will cease problem determination if the problem is determined to be unique to the distributions or release levels listed below. The problem must then be pursued with that distribution's provider or community.

“Best effort” support is not applicable to the:
  • IBM Spectrum Protect for Space Management client
  • IBM Spectrum Protect server
  • IBM Spectrum Protect storage agent
  • IBM Spectrum Protect FastBack
  • IBM Spectrum Protect Snapshot
  • any of the IBM Spectrum Protect data protection products (e.g. IBM Spectrum Protect for Databases, IBM Spectrum Protect for Mail, IBM Spectrum Protect for Enterprise Resource Planning), except for IBM Spectrum Protect for Virtual Environments when Linux is used as an iSCSI target for the purpose of file level recovery (see this IBM Spectrum Protect for Virtual Environments technote: http://www.ibm.com/support/docview.wss?uid=swg21474116)

For information about Linux support for other IBM Spectrum Protect components, please see the appropriate component support page.

8.1 "Best Effort" Support

7.1 "Best Effort" Support

6.4 "Best Effort" Support

6.3 "Best Effort" Support

Support Considerations

8.1 DISTRIBUTION AND RELEASE LEVELS ELIGIBLE FOR "BEST EFFORT" SUPPORT FOR THE BACKUP-ARCHIVE AND API CLIENTS (on Linux x86_64):

  • CentOS 6, and 7
  • Debian 7 and 8
  • Fedora 24 and 25
  • OpenSUSE 13 and 42
  • Scientific Linux 6, and 7

"Best Effort" support is not available for the automatic client deployment and Journal Based Backup functions on Linux x86_64.

7.1 DISTRIBUTION AND RELEASE LEVELS ELIGIBLE FOR "BEST EFFORT" SUPPORT FOR THE BACKUP-ARCHIVE AND API CLIENTS (on Linux x86_64):

  • CentOS 5, 6, and 7 (CentOS 7 with 7.1.2 or higher 7.1.x client)
  • Debian* 6 and 7
  • Fedora 19, 20, and 21 (requires 7.1.0.3 or higher 7.1.x client)
  • Fedora 22 (beginning with 7.1.3 client)
  • OpenSUSE 13
  • Scientific Linux 5, 6, and 7 (Scientific Linux 7 with 7.1.2 or higher 7.1.x client)
  • Ubuntu* 12 and 13

"Best Effort" support is not available for the automatic client deployment and Journal Based Backup functions on Linux x86_64.

* Note for Debian-based distributions (Debian and Ubuntu): Beginning with TSM 7.1.2, the TSM Linux x86_64 client is made available in DEB package format, with official support for the Ubuntu 14.04 distribution only. This package can be installed for other Debian and Ubuntu "best effort" 7.1 distributions.

6.4 DISTRIBUTION AND RELEASE LEVELS ELIGIBLE FOR "BEST EFFORT" SUPPORT FOR THE BACKUP-ARCHIVE AND API CLIENTS (on Linux x86_64):

  • CentOS 5 and 6
  • Debian* 6
  • Fedora 16 and 17
  • Scientific Linux 5 and 6
  • Mandriva Linux 2011
  • Ubuntu* 10.04, 11.10, and 12

"Best Effort" support is not available for the automatic client deployment and Journal Based Backup functions on Linux x86_64.

* Note for Debian-based distributions (Debian and Ubuntu): The TSM Linux x86_64 client is made available in RPM package format. Third party tools can be used to convert the package to Debian format for installation. IBM Support will not accept calls related to package conversion or installation of converted packages.

6.3 DISTRIBUTION AND RELEASE LEVELS ELIGIBLE FOR "BEST EFFORT" SUPPORT FOR THE BACKUP-ARCHIVE AND API CLIENTS (on Linux x86_64):

  • CentOS 5 and 6
  • Debian* 5 and 6
  • Fedora 14, 15, 16, and 17
  • Scientific Linux 5 and 6
  • Asianux 3
  • Mandriva Linux 2010 and 2011
  • Ubuntu* 10, 11, and 12.04

"Best Effort" support is not available for the automatic client deployment and Journal Based Backup functions on Linux x86_64.

* Note for Debian-based distributions (Debian and Ubuntu): The TSM Linux x86_64 client is made available in RPM package format. Third party tools can be used to convert the package to Debian format for installation. IBM Support will not accept calls related to package conversion or installation of converted packages.

SUPPORT CONSIDERATIONS

  • 6.3, 6.4, and 7.1 Linux x86/x86_64 Backup-Archive client and API client only
  • Support for currently supported Linux Backup-Archive client functionality and file systems
  • SELinux support for distributions based on RHEL (CentOS and Scientific Linux)
  • Automounter support for AutoFS only
  • Automatic client deployment, Journal Based Backup, and VMware backup functionality are not supported

Note: TSM Versions 6.1 and 6.2 have reached End of Support.

Related information

Latest client downloads
Linux x86/x86_64 Client Requirements


Cross reference information
Segment Product Component Platform Version Edition
Storage Management Tivoli Storage Manager Client

Document information

More support for: IBM Spectrum Protect
Client

Software version: All Versions

Operating system(s): Linux

Reference #: 1417165

Modified date: 03 February 2017