How do I download installers and fixes for ILOG products?
Current IBM ILOG products and patches are available through IBM standard channels.
To download products through the website, you will need two things:
- An active IBM Site Account. If you do not have this, you should set up a My IBM Web Account
- Your IBM Site Number. If you do not have this, you should locate your IBM Site Number
- You can Download Products from the IBM Software and Services site
- You can Download Service Packs and Fix Packs from IBM Fix Central
Legacy ILOG products
The ILOG Legacy Support Site gathers the most recent supported release levels of IBM ILOG products published before July 1 st, 2009 together with their updates.
To log on to the ILOG Legacy Support Site, you will need your IBM ID (the same ID as you use to access the IBM Support portal) and your ILOG Maintenance Contract Number, or MCN, (in the form of IL/XX/XXXX/XX/XXXXXX).
- If you are using Elixir 3.0 (as opposed to Elixir Enterprise 3.0), patches are available from our partner: ComponentSource (where you bought Elixir 3.0).
- Some IBM ILOG products require a separate license. You can download licenses from the IBM WebSphere License Key Center.
- Both sites will only allow you to download installers and fixes for products associated with your IBM Site Number. If your My IBM Web Account is not set up with an IBM Customer Number or IBM Site Number, the system will request to link your web account with an IBM Site Number.
- Once this is done, the request will be forwarded to your Administrative Contact or Primary Contact for approval. Once that is complete, you will be able to download installers and fixes normally with your My IBM Web Account.
- If there are any issues with the download site, you can contact the Passport Advantage eCustomer Care team at (800) 978-2246 (for United States customers), or one of the other numbers at eCustomer Care (for customers outside the US). They can work with you on issues of downloading or entitlement.
- If you are looking for IBM ILOG products, they are associated with the WebSphere product group.
- IBM typically bundles a number of products into a large eAssembly. If you are looking only for a specific product, be sure to expand the eAssembly to show the individual products:
Note: If you have any problems with the above processes, please contact IBM ILOG Support.
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