Create an active My IBM account

Technote (FAQ)


Question

How do I create an active My IBM account?

Answer

There are two steps to create an active My IBM Web account:

  • Create the My IBM Web account
  • Link your IBM Customer Number to your My IBM Web account

Step 1: Create an IBM Web ID
  1. Visit the My IBM Web account site, and click Register
  2. Fill out the fields on the My IBM Registration form.
    Note: For best results, if IBM has your email address on file, use that email address.
  3. Click Submit to save your information.

Your My IBM Web Account is now available, allowing you to browse most features of the support site. However, to use your My IBM Web Account with the Service Request tool and related features, you will need to add your IBM Customer Number.

Step 2: Link your IBM Customer Number to your My IBM Web account
Note: If you are the Primary Site Technical Contact, and if you have the IBM Service Request welcome email, you can skip these steps and use the URL provided. This will update your My IBM Web Account automatically.

Otherwise, you will need to request permission to use the IBM Customer Number (ICN):
  1. Start at Relationship administration page of the IBM Service Request site
  2. Sign in with your My IBM web account
  3. Choose "Add Relationship" from the list of available relationship choices.
  4. If this is your first time adding an ICN, you will need to specify the type of access needed.
    • Primary Site Technical Contact (PSTC). The PSTC is responsible for managing access to the IBM Service Request site. They can designate up to nine Secondary Site Technical Contacts (SSTCs), and an unlimited number of Authorized Users, Authorized Readers, and Business Partners. The PSTC can also open SRs and view all SRs for your site/ICN. There is only one PSTC per site/ICN.
    • Secondary Site Technical Contact (SSTC). An SSTC is appointed by a PSTC, and can also manage the list of Authorized Users, Authorized Readers, and Business Partners. An SSTC can also open SRs and view all SRs for your site/ICN. There can be up to nine SSTCs per site/ICN.
    • Authorized User. An Authorized User can open and view all SRs for the site/ICN.
    • Authorized Reader. An Authorized Reader can view all SRs for the site/ICN, but not open new ones.
    • Business Partner. A business partner is usually someone from a third-party who is allowed to open SRs for the customer’s site/ICN.
  5. Provide an ICN and your Country.
    • The ICN must be 7 digits - if you have a 6 digit ICN, add a zero in front of the ICN
    • You are not required to enter an agreement number
  6. If everything is correct, then an e-mail will be sent to the PSTC, SSTC on file. They can then approve or deny the request.
    • If you are the PSTC, your request will be forwarded to an IBM Adminstrator for approval.

Once the request is approved confirms your request, your My IBM Web account is fully linked. You can then open new Service Requests through the IBM Support pages.

If you have multiple ICNs (for instance, if your department made multiple software purchases) you can go back to the Relationship administration page and add new relationships there.


Approving new access requests


The PSTC and the SSTC can approve new access requests.
  1. Start at Relationship administration page of the IBM Service Request site
  2. Sign in with your My IBM web account
  3. Select "Manage new relationship requests" from left navigation menu
  4. See request under "My pending authorized user relationship requests"
  5. Select the type of caller from drop-down list (Authorized User is the default)
  6. After careful review of the requests to ensure the person nominated is a valid user for your company, select "Approve" or "Deny" under the "Action" drop-down list
  7. Click on "Submit"

The request will then be approved or denied accordingly.

Adding authorized users directly


The PSTC/SSTC can also add authorized users directly:
  1. Start at Relationship administration page of the IBM Service Request site
  2. Sign in with your My IBM web account
  3. Select "Add relationship"
  4. Add the appropriate type and information for the new authorized user.
  5. Click on "Submit"

This will add their email address to the list of authorized people for your ICN


Other help


IBM Support has an tour for Site Technical Contacts to manage the lists of authorized users and relationships.


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Document information


More support for:

IBM ILOG CPLEX Optimization Studio

Software version:

12.0

Operating system(s):

Windows

Reference #:

1414792

Modified date:

2010-10-15

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