Question & Answer
Question
How can I find the Primary Contact (PC), or the Site Technical Contact (STC) of our company account?
Answer
Within IBM®, access to certain tools are limited to those approved by the primary contacts on the sales record.
If you are trying to find information on your contacts, such as your Site Technical Contact (STC) to open a support case, or your Primary Contact (PC) to download products, there are some resources available.
Generally, the best result is to contact Customer Support OnLine and make a country/language selection. Once you have done so, click the icon next to the drop down; a new website appears with a contact number. For US customers, the contact number is (877) 426-6006. Customer Support OnLine can provide you with the Primary Contact and Site Technical Contact details of the company account that you are associated with.
Alternately, you can contact your Passport Advantage® eCustomer Care team at (800) 978-2246 (for United States customers), or one of the other numbers at eCustomer Care (for customers outside the US). They can also provide you with the Primary Contact and Site Technical Contact details of the company account that you are associated with.
If you are trying to find information on your contacts, such as your Site Technical Contact (STC) to open a support case, or your Primary Contact (PC) to download products, there are some resources available.
Generally, the best result is to contact Customer Support OnLine and make a country/language selection. Once you have done so, click the icon next to the drop down; a new website appears with a contact number. For US customers, the contact number is (877) 426-6006. Customer Support OnLine can provide you with the Primary Contact and Site Technical Contact details of the company account that you are associated with.
Alternately, you can contact your Passport Advantage® eCustomer Care team at (800) 978-2246 (for United States customers), or one of the other numbers at eCustomer Care (for customers outside the US). They can also provide you with the Primary Contact and Site Technical Contact details of the company account that you are associated with.
[{"Product":{"code":"SSSA5P","label":"IBM ILOG CPLEX Optimization Studio"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"12.2","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSTM3W","label":"IBM ILOG CP"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS6MYV","label":"IBM ILOG ODM Enterprise"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSSA5P","label":"IBM ILOG CPLEX Optimization Studio"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Business Unit":{"code":"BU050","label":"BU NOT IDENTIFIED"},"Product":{"code":"SUNSET","label":"PRODUCT REMOVED"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"","label":""}}]
Was this topic helpful?
Document Information
Modified date:
03 August 2020
UID
swg21414635