IBM Support

MustGather documents for ClearCase Remote Client (CCRC) version 7.1

Technote (FAQ)


How can I gather additional information for IBM Support to resolve issues with the IBM Rational ClearCase Remote Client (CCRC) version 7.1.x?


Note: The user collecting the data below needs to be logged in as an Administrator for Windows or as root on Unix or Linux in order to execute the data collection, otherwise much of the data is not available and collected.

Click the following topics for more information:

Automating diagnostics by using the IBM Support Assistant

Default installation locations

Performing basic system verification

Gathering diagnostic logs for CCRC

Gathering diagnostic logging and information for CM Server

Product Alias/Synonym


Document information

More support for: Rational ClearCase
ClearCase Remote Client

Software version: 7.1,,, 7.1.1

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1413762

Modified date: 04 November 2010