When attempting to install the Smart Card Driver in Lotus Notes, the following error occurs "The path or file selected for the smart card driver is invalid"

Technote (troubleshooting)


While attempting to install the Smart Card driver used with Dell smart card Reader Keyboard, the following error occurs in Lotus Notes: "The path or file selected for the smartcard driver is invalid"


This error will occur either because the client does not recognize the PKCS#11 Library file used, or it's not a smart card driver Library file.

Diagnosing the problem

To diagnose this error, confirm with the manufacture that the correct driver library file is used.

Resolving the problem

The error occurred because the wrong file was used to install the Smart Card Driver into Lotus Notes. For the Dell Smart Card Reader Keyboard, it uses a middleware client software called Safe Sign Identity.

For this type of configuration, the smart card Library dll to install in Lotus Notes is the C:\WINDOWS\system32\aetpkss1.dll.

Document information

More support for:

IBM Notes

Software version:

7.0, 8.0, 8.5

Operating system(s):


Software edition:

All Editions

Reference #:


Modified date:


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