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TBSM Upgrade fails on Migration

 Technote (troubleshooting)
 
Problem(Abstract)
The installation failed at step: Migration Import.
 
Symptom
last lines from the install/upgrade...

Install Complete
-------------------------

The installation failed at step: Migration Import.

For additional information, please review the log files stored in the archive: /tivoli/TBSM42/tip/logs.zip

 
Cause
More than one attempt at upgrading was run
 
Environment
In this example the install method was setup-linux.bin -i console. (but you could see the same problem with a GUI install)
here are a couple of screen shots from the install.
The first shows the Migration option was NOT selected.


The second screen shot shows the install ended with The installation failed at
step: Migration Import
 
Resolving the problem
Migration is the last step, and should not be run during an Upgrade/install.
Since migration wasn't supposed to run anyway, is the last step in the install, and didn't actually reach a point where it was doing anything, the customers install is valid. The system is in the same state now that it would have been in with a successful install. So unless the customer just wants to see the install success message, there isn't much reason in them reinstalling.

However, the only way to get rid of the "bad" error message would be to reinstall one more time but first rename /opt/IBM/_uninst/TBSMInstall folder. Then the install/upgrade and the install will succeed without the migration error.

 
 
Historical Number
PMR27692
7TD
000
 
Product Alias/Synonym
TBSM
 
 
 

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Document information
 Product categories:
 Software
 Systems and Asset Management
 Service Level Management
 IBM Tivoli Business Service Manager
 Operating system(s):
  AIX, Linux, Solaris, Windows
 Software version:
  4.2.1
 Reference #:
  1409381
 IBM Group:
 Software Group
 Modified date:
 2009-11-03

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