Troubleshooting
Problem
Configuring FileNet Image Services 4.1.2 (FP6 and above) for HA cluster environment. This technote documents the minimal Image Services 4.1.2 software level and the configuration checklist for running Image Services in a cluster environment.
Resolving The Problem
This tech note is a configuration checklist for sites that have completed 1) configuration of cluster environment 2) Installation of Image Services 4.1.2 software.
Step A: Install the minimal 4.1.2 FP Level:
Image Services 4.1.2 with FP6 (or above. Including 4.2.0)
Step B: fn_edit
Run fn_edit and verify that the cluster name is configured in the Network Name column under the Network tab. It is recommended to leave the Network Address columns blank.
Step C: Create virtual_server_name.txt file
Unix: Create /fnsw/local/sd/virtual_server_name.txt file.
Edit the file and insert the cluster name.
Windows: Create \fnsw_loc\sd\virtual_server_name.txt file.
Edit the file and insert the cluster name.
Step D: fn_build -a
Run fn_build -a
Step E: fn_setup
Run fn_setup.
To validate the network configuration, use the following commands.
1. nslookup <HA cluster name>
The returned network address should be the external/virtual address of the cluster.
2. /fnsw/bin/HAnetcheck
For more information, see the Tools for troubleshooting FileNet Image Services and ISTK network configuration document.
3. /fnsw/bin/nch_check
Related Information
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Document Information
Modified date:
23 June 2018
UID
swg21409299