Unable to apply maintenance to the licenses using Rational License Key Center

Technote (troubleshooting)


Problem(Abstract)

Attempts to generate new maintenance orders using the IBM Rational License Key Center results in the message "No upgradeable licenses found for this item".

Cause

There could be two reasons:

  1. The maintenance renewal order has come through to a different account and not to the account where the licenses reside
  2. The licenses are not yet deployed to a server

Resolving the problem

  1. If the maintenance renewal order has come through to a different account and not to the account where the licenses reside, contact your sales administrator to have the entitlements moved to one account
  2. If the licenses are not yet deployed to a server, deploy the licenses and then generate the maintenance renewal order.

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Document information


More support for:

Rational License Key Server
Rational License Key Center

Software version:

8.0

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1409007

Modified date:

2010-10-27

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