4.2.0.0-TIV-BSM-IF0004 fails on 3rd party ssl cert
Technote (troubleshooting)
Problem(Abstract)
tried to install TBSM 4.2's IF4, but it hangs.
Symptom
Install launches and creates a log but doesn't appear to ever fully initialize. The install hangs.
checking the install logs found :
SSL signer from target host null is not found in trust store
And then it later says:
Add signer to the trust store now? (y/n)
Cause
only affect customers that have switched to using a 3rd party SSL certificate on the Dashboard server
Diagnosing the problem
IA-TIPInstallFP3-00.log
de_trace.log
response.txt
output from listIU.sh
output of serverstatus.sh -all
Resolving the problem
1. Follow the "* Special considerations" which list instruction on installing - WAS Update Installer (WUI).
2. If you are using 3rd party SSL certs, Prior to patch install, you need to run the ./serverstatus.sh -all command when it returns "Add signer to the trust store now? (y/n) answer y
3. Edit/create file 'sampleFP1_response.txt' as described under the "* Installing this Interim Fix" section of the patch readme.
4. Verify both the TBSM and TIP servers are down
5. Start the IF 4 install, as described in the "* Installing this Interim Fix" section of the patch readme. ./install.sh -f <absolute path to your response file>
Historical Number
PMR:39295
487
000
Product Alias/Synonym
TBSM
Copyright and trademark information
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