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Notes client startup performance is slow when JAR files are set to be scanned by anti-virus

Technote (troubleshooting)


Problem

You notice Lotus Notes client startup is taking a long time when real-time scanning of Notes program directories is enabled.

Cause

In some cases, this issue is due to anti-virus software scanning the .jar files contained in the Notes/framework/ directory.

Resolving the problem

The general recommendation for anti-virus settings is to exclude the Notes framework directories from scanning, especially the *.jar files contained in the directories. Excluding JAR files from real time scanning has shown significant improvements to startup.

Any kind of real-time scanning of the Notes program directories before startup will impact upon the performance of the client as it starts.

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Document information

Product categories:

Software

Messaging Applications

Advanced Messaging

Lotus Notes

Lotus Notes


Operating system(s):

Windows


Software version:

8.0, 8.5


Software edition:

All Editions, Standard


Reference #:

1407945


IBM Group:

Software Group


Modified date:

2009-10-22

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