Update and rollback of IBM Rational products fails if the Windows 2000 service control window is active

Technote (troubleshooting)


Problem(Abstract)

Windows services control panel (services.msc) is used to stop the services during an update or rollback of IBM Rational products, but on Microsoft Windows 2000, if this panel is left open during an update or rollback operation the service fails and is left in an inoperable state. This will cause an error when IBM Installation Manager tries to reinstall that service during the update or rollback operation.

Symptom

The action fails with the following error:


    The "RationalProjectConsoleCollectionServer" Service could not be removed.Please consult IBM Installation Manager logs for additional information.

    failed to create service for WebSphere Application server version 6.1.0.23

    The "RationalProjectConsoleDashboardServer" Service could not be installed.Please consult IBM Installation Manager logs for additional information.

    The "RationalProjectConsoleReportServer" Service could not be installed.Please consult IBM Installation Manager logs for additional information.

    The "RationalProjectConsoleCollectionServer" Service could not be installed.Please consult IBM Installation Manager logs for additional information.


Resolving the problem

Close the Windows services control panel (services.msc) application after stopping the services and before executing any update or rollback operation.

Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational ClearCase Installation Windows 7.1, 7.1.0.1, 7.1.0.2, 7.1.1, 7.1.1.1, 7.1.1.2, 7.1.1.3, 7.1.1.4, 7.1.1.5, 7.1.1.6, 7.1.1.7, 7.1.1.8, 7.1.1.9, 7.1.2, 7.1.2.1, 7.1.2.2, 7.1.2.3, 7.1.2.4, 7.1.2.5, 7.1.2.6
Software Development Rational RequisitePro Installation Windows 7.1, 7.1.0.1, 7.1.0.2, 7.1.1, 7.1.1.1, 7.1.1.2, 7.1.1.3, 7.1.1.4, 7.1.1.5, 7.1.1.6, 7.1.1.7, 7.1.1.8, 7.1.1.9, 7.1.2, 7.1.2.1, 7.1.2.2, 7.1.2.3, 7.1.2.4, 7.1.2.5, 7.1.2.6
Software Development Rational ClearQuest Installation Windows 7.1, 7.1.0.1, 7.1.0.2, 7.1.1, 7.1.1.1, 7.1.1.2, 7.1.1.3, 7.1.1.4, 7.1.1.5, 7.1.1.6, 7.1.1.7, 7.1.1.8, 7.1.1.9, 7.1.2, 7.1.2.1, 7.1.2.2, 7.1.2.3, 7.1.2.4, 7.1.2.5, 7.1.2.6
Software Development Rational Robot Installation Windows 7.0.2, 7.0.2.1, 7.0.2.2, 7.0.2.3, 7.0.3, 7.0.3.1, 7.0.3.2, 7.0.3.3, 7.0.3.4, 7.0.3.5, 7.0.3.6, 7.0.3.7, 7.0.3.8, 7.0.3.9
Software Development Rational TestManager Installation Windows 7.0.2, 7.0.2.1, 7.0.2.2

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Document information


More support for:

Rational ProjectConsole
Installation

Software version:

7.0.2, 7.0.2.1, 7.0.2.2, 7.0.2.3, 7.0.3, 7.0.3.1, 7.0.3.2, 7.0.3.3, 7.0.3.4, 7.0.3.5, 7.0.3.6, 7.0.3.7, 7.0.3.8, 7.0.3.9, 7.0.4, 7.0.4.1, 7.0.4.2, 7.0.4.3, 7.0.4.4, 7.0.4.5, 7.0.4.6

Operating system(s):

Windows

Reference #:

1407026

Modified date:

2012-03-16

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